Helio Junior

Helio Junior Email and Phone Number

Especialista | Residential Monetization @ TIM Brasil
Rio de Janeiro, RJ, BR
Helio Junior's Location
Rio de Janeiro, Rio de Janeiro, Brazil, Brazil
About Helio Junior

With over 10 years of expertise, I am a professional passionate about enhancing customer experience and bringing creative solutions to the business. I began my career as a reporter in 2011. Later, I took on roles in Internal Communication and events.Currently at TIM Brasil, one of the largest companies in the country, I lead innovative initiatives to enhance B2B and B2C experiences in SAC and Customer Relations. Integrating innovation, communication, User Experience, data, and negotiation, I am constantly seeking business solutions to meet dynamic market demands.Key Skills:• Innovation and Digital Strategies• Strategic Communication• User Experience• Executive Presentations• Negotiation• Multidisciplinary• Artificial Intelligence• ESG

Helio Junior's Current Company Details
TIM Brasil

Tim Brasil

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Especialista | Residential Monetization
Rio de Janeiro, RJ, BR
Website:
tim.com.br
Employees:
19353
Helio Junior Work Experience Details
  • Tim Brasil
    Especialista | Residential Monetization
    Tim Brasil
    Rio De Janeiro, Rj, Br
    View
  • Tim Brasil
    Senior Consultant | Automated Customer Models To Voice
    Tim Brasil Apr 2021 - Present
    Product Owner of UX strategies for B2B and B2C customers in the Ombudsman and Customer Service, with a focus on issue resolution and customer experience. Data-driven, I leverage innovation, communication expertise, and agile methodology to transform the customer-company interaction, by identifying opportunities and potential challenges. Committed to innovation and practices aligned with ESG. Also responsible for creating presentations and giving some communication consult for whole department.
    View
  • Tim Brasil
    Consultant | Automated Customer Models To Voice
    Tim Brasil Oct 2019 - Mar 2021
    Responsible for self-service telephone for B2B customers and Ombudsman, and customer identification journeys. Bringing resolution, satisfaction and innovation with personalization, data analytics and artificial intelligence.
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  • Tim Brasil
    Consultant | Automated Customer Models To Voice
    Tim Brasil Dec 2016 - Oct 2019
    Responsible for the strategic development of communication and relationship management for service channels with a continuous focus on optimizing UX. IVR announcer.
    View
  • Tim Brasil
    Analyst | Internal Communications & Employer Branding
    Tim Brasil Jul 2013 - Nov 2016
    Rio De Janeiro
    Responsible for internal marketing campaigns, events, and content creation for the company's communication channels (intranet, newsletter, etc.)
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  • Grupo Lance!
    Journalist
    Grupo Lance! Apr 2013 - Jul 2013
    Rio De Janeiro E Região, Brasil
    Creator and curator of sports content for mobile.
    View
  • Portal Srzd
    Journalist
    Portal Srzd Nov 2011 - Apr 2013
    Rio De Janeiro
    Reporter of sports, editor, revisor and guest columnist.
    View

Helio Junior Skills

Microsoft Office Jornalismo Android Public Relations Social Media Internal Communications Microsoft Excel Portuguese Publicidade Marketing Strategy Marketing Digital Strategic Planning Endomarketing Indicadores Chave De Desempenho

Helio Junior Education Details

Frequently Asked Questions about Helio Junior

What company does Helio Junior work for?

Helio Junior works for Tim Brasil

What is Helio Junior's role at the current company?

Helio Junior's current role is Especialista | Residential Monetization.

What schools did Helio Junior attend?

Helio Junior attended Universidade Veiga De Almeida, Faculdade Unyleya.

What skills is Helio Junior known for?

Helio Junior has skills like Microsoft Office, Jornalismo, Android, Public Relations, Social Media, Internal Communications, Microsoft Excel, Portuguese, Publicidade, Marketing Strategy, Marketing Digital, Strategic Planning.

Who are Helio Junior's colleagues?

Helio Junior's colleagues are Diego Quinto, Fabiana Sales, Tiago Epifanio, Ana Milck, Camila Oliveira Fernandes, Samir Rocha, Luis Fontes.

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