I am an IT professional with 15 years of experience specializing in IT Infrastructure. My skills include operating systems, networking, server hardware, Active Directory, and the administration of virtualized servers using VMware vSphere. I am proficient in cloud computing platforms such as AWS and Azure, and I possess advanced knowledge in information security, with a special focus on service management based on the ITIL methodology. Consistently, I exceed customer expectations by providing solutions that strengthen and enhance the resilience of technological infrastructure. My academic background includes an MBA in Cloud Computing, and I am certified in ITIL v3, Azure, MCSA Office 365, and MCSA Windows 2012.In my career, I have excelled due to my technical competence and ability to overcome challenging goals. I have demonstrated this capability by solving complex technical problems and maintaining a customer-centric relationship. I have always prioritized customer experience and satisfaction, regardless of technical challenges, resulting in long-term partnerships and continuous success.As an Infrastructure Specialist at General Electric, we supported more than 1,500 wind parks with over 5,000 servers across multiple continents. My expertise includes solving issues with MS Active Directory, VMware vSphere, Windows Server, as well as IT security and backup solutions. I use tools like Splunk and McAfee ePO, Zabbix, and Grafana for continuous monitoring of services and security. I work in international teams, leading the resolution of technical challenges with an analytical and strategic approach.I am focusing on enhancing my skills in cloud platforms, such as Azure and AWS. I seek to deeply understand cloud infrastructure, keeping up with current trends and threats. With an MBA in Cloud Computing and hands-on experience in security, I am striving to obtain relevant certifications and participate in training to improve my technical and strategic skills, aiming to effectively contribute to IT teams and ensure the integrity and efficiency of IT operations.Feel free to contact me via my email or WhatsApp.Email: helio.jr@icloud.comWhatsApp: +55 (12) 98157-1770Keywords: IT Infrastructure | Network Management | Cloud Computing | Security | Server Administration | DevOps | System Monitoring | Data Backup and Recovery | Hardware | Incident Management | ITIL | Scripting | Azure Administrator | VMware