Helio Junior Email & Phone Number

São Paulo, Sp, Br

• Effective management of over 5,000 servers in a global GE Vernova environment, ensuring high availability and optimal performance in critical settings.• Advanced expertise in the implementation, configuration, management, and troubleshooting of Active Directory, including replication administration, Certificate Authority, and Group Policy Objects (GPO).• Mastery in implementing, configuring, and managing VMware vSphere environments, with a focus on resource optimization and ensuring high availability. Specialist in virtualization, system migration, and scalability, significantly contributing to operational efficiency and business process resilience.• Effective resolution of complex DNS issues, ensuring reliability and efficiency in name resolution in diverse network environments.• Comprehensive experience in operating systems, notably Windows Server, with advanced skills in maintaining large-scale systems.• Management of user accounts and permissions, ensuring compliance with security policies and audit requirements.• IT process automation using Ansible, improving operational efficiency and reducing response time to critical events.• Management of Service Level Agreements (SLA) with internal and external clients, ensuring satisfaction and meeting expectations.• Implementation and management of computer hardware monitoring systems, ensuring the integrity and availability of equipment.• Provision of high-level technical support, resolving infrastructure issues and providing assistance to clients.• Management and monitoring of McAfee/Trellix ePolicy Orchestrator systems, strengthening security policies and endpoint management.• Demonstration of capability in working in an international environment, adapting to various technological and cultural challenges, ensuring continuity and operational efficiency.

Taubaté Area, Brazil

• Key participant in the migration of over 100,000 mailboxes to Office 365 from an on-premises environment. This crucial project was executed efficiently and without interruptions, demonstrating a significant contribution to the increase in operational productivity and enhancement of user experience, reflecting a direct and positive impact on the transformation of IT infrastructure.• Responsible for the efficient management of Alstom and General Electric's email servers in a Microsoft Exchange (on-premises) and Office 365 environment. Specialized in large-scale email administration, ensuring the continuity and efficiency of corporate operations.• Expertise in managing Microsoft Exchange servers, with a focus on on-premises solutions and Office 365. Skilled in optimizing performance and ensuring the reliability of corporate email systems.• Specialization in advanced management of Active Directory replication, ensuring secure and efficient synchronization of email accounts, with a strong focus on security and data compliance.• Extensive experience in managing email security, using McAfee Email Gateway. Proven skill in developing policies for protection against digital threats, monitoring email traffic security, maintaining updated systems, and effective implementation of content filtering.• Efficient management of Lotus Domino servers, including application database administration, optimizing system performance and security.• Development of PowerShell scripts for process automation, contributing to significant improvements in IT system efficiency.• Commitment to delivering IT services aligned with Service Level Agreement (SLA) standards, ensuring high performance and user satisfaction.

São José Dos Campos E Região, Brasil

• Responsible for the effective management of technical support at Petrobras, ensuring enhanced performance of computer systems and high user satisfaction. Focus on ensuring the operability and efficiency of systems to support business objectives.• Systematic implementation of preventive maintenance checks. Specialization in identifying and resolving complex technical problems, encompassing both software and hardware, while maintaining IT infrastructure in optimal condition.• Proven ability to effectively respond to user inquiries, providing quick and accurate solutions. Committed to maintaining high user satisfaction levels through responsive and qualified technical support.• Remarkable ability to work under pressure, maintaining calmness and efficiency in scenarios of intense demand. Demonstrated adaptability and resilience in challenging situations, ensuring the continuity of critical services.• Active engagement with teams from different areas, promoting integration and synergy to ensure effective technical solutions. Involvement in coordinating joint efforts to ensure uninterrupted and efficient operations of IT systems.• Continuous commitment to align technical support activities with the strategic objectives of Petrobras. Active contribution to the company's success through the optimization of processes and continuous improvement of IT services.

São José Dos Campos E Região, Brasil

• Management and development of software packages for use with Microsoft System Center Configuration Manager (SCCM) at Johnson & Johnson. Responsible for ensuring safe, fast, and silent software installations and updates, contributing to improved operational efficiency.• Creation of scripts for the automation of software installation and configuration via SCCM, optimizing processes, increasing efficiency, and minimizing human errors.• Collaboration with multidisciplinary teams to ensure successful software implementations, ensuring efficient integration with existing systems.• Conducting rigorous tests to verify the compatibility of software packages with various operating systems and hardware environments, ensuring the stability and functionality of the systems.• Partnership with IT security, network, and support teams to facilitate a smooth and secure integration of software packages into the corporate environment, maintaining compliance and data security.

Master Of Business Administration - Mba, Cloud Computing

Analysis And Systems Development

Computer Engineering