Hellen C. Philip Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Ensure IT services is correctly interpreting and modeling is licensing position fortheir portfolio of contracts/productsSubject Matter Expert(SME) and provision desktop fulfilment for Microsoft O365 products such as Power Bi Pro, Projects & Visio, PowerApps & Power Automate. Subject Matter Expert (SME) for designated software such as Cornerstone, Enviance, Quorum & Winshuttle. Working closely with Product owner / Service Owners to Maintaining key compliance reports / position , Data quality KPI reports and Custom reports as required in support of renewals or auditsReact to vendor audits in co-operation with Procurement, working with many data sources and contacts within BP to produce evidence of compliance positionAccurately manage license pools and allocations and associated contracts Ensure IT Services is in an optimal position to prove compliance with vendor terms, which minimizing cost profile.React to requests for new license assignments or validations of required licenses, typically from projects.Adhere to the IT&S SAM Standard & Operating Practices under OnboardingManagers guidanceProviding advice on best practice licensing to software stakeholders acrossIT ServicesTools:Monitor and improve license pools, allocations and license contract models/reports in the IT&S SAM License repository.Work with the data feeds available within BP (discovery, procurement, finance) and the external service providers (SW recognition, license clearing) to ensure data quality is optimized.Representation:Consult & advise key software stakeholders across IT Services, Indirect procurement & Finance.

Bangi, Selangor, Malaysia

Facilitate and maintain vendor relationship between CIMB Bank and CIMB Bank appointed vendor, DXC Technology. Verify monthly post contract verification details before submit to CIMB management for monthly review to avoid vendor over charges.Verify monthly Service Level Agreement(SLA) details before submit to Head of Department to validate and endorse the monthly Service Level Agreement. Coordinate monthly and quarterly meeting between CIMB Bank Top Management and vendor to review outsourcing performance with regards to SLA, Project Management status, capacity planning , security and risks. Ensure yearly vendor performance report is prepared and discussed between vendor and CIMB Bank top management . Work closely with Designated Compliance & Operation Risk (DCORO) to ensure vendor technology governance are in place and align with Bank Negara Risk & Compliance regulation. Provide Infrastructure Monitoring solutions to bank infrastructure components. Responsible for delivering and supporting large-scale network, system, application, services and business activity monitoring solutions. Perform monitoring alerts analysis to ensure any unforeseen infrastructure issues are being addressed proactively to the respective infrastructure team. Escalate current infrastructure issues to the respective team based on the monitoring report and findings. Highlight potential infrastructure risks to avoid reoccurring issues. Maintain and update Infrastructure Monitoring SOP when changes take place according to ITIL Service Management standard.

Cyberjaya

Develop and maintain asset registers, including; acquisitions, maintenance management, transfers and valuations across Asia regions in ServiceNow. Develop and maintain the lease register for hardware, software and mobile devices. Plan asset needs assessment, acquisition management, operational and disposal plans. Plan and execute the asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies, and update the asset register. Lead and manage Mobile Device Request and Mobile Device Inventory. Servicing Mobile Contracts and contract renewal with Service Provider, Maxis. Raise mobile device procurement request in ARIBA. Provide idea and solution to mobile cost reduction by revising mobile contract and secured more cost effective contract that benefit the organization.

Petaling Jaya

Perform desktop software verification prior to Windows 7 user migration.Collate desktop software licenses as part of software compliance. Update and maintain license and usage information in software inventory to ensure compliance and visibility. Facilitate users with software procurement or upgrade requirement through Softwareone. Manage user requests relating to desktop software license. Assist in the development of reports to address management needs for information.Perform software entitlement and software physical license reconciliation.Register new software into the bank inventory according to the bank standards. Raise change management to register, modify or remove software in the bank inventory. Validate software licenses and approve based on the Application Instruction Guide(AIG) for software Pre-Packaging for Microsoft Windows 7.

Cyberjaya

Provide infrastructure monitoring solution support for Dell infrastructure components. Create monitoring alerts request based on user demand i.e application monitoring, web monitoring and baseline monitoring. Set monitoring downtime during change activity. Troubleshoot monitoring alerts and escalate findings to the respective team to take action. Develop and maintain team SharePoint. Update Infrastructure monitoring SOP as required.

Cyberjaya

Provide support which dealing with Dell in-house non-manufacturing applications relating to procurement and logistic across the three regions (Asia, America and Europe). Troubleshoot application issues based on incidents logged by users or triggered automatically by application through BMC Remedy incident tickets. Ensure application servers are up and running to avoid application error. Participate in major incident activity when high severity issue occurs.

Penang, Malaysia

Provide inbound technical assistance via call for Dell Australian and New Zealand customers. Arranging Service Event Request when there is a need for Dell Service Provider to come on-site(to customer door step) to fix customers system problem.

Cyberjaya

Provide back end support for housing mortgage applications predominantly for HSBC UK customers.Preparing End of Day Reports and Service Level Agreement Report daily. Mentor new hire in the team. Coordinate daily team briefing.

Msc, Strategic Information System With Business Management, 3.26

The Master of Science Strategic Information Systems with Business Management will equip the graduates with necessary competencies.

Bachelor'S Degree, Software And Animation

Diploma In Computer Science, Computer Science

Diploma in Computer Science

High School, Sijil Pelajaran Malaysia (Spm)

Sijil Pelajaran Malaysia (SPM)