It Support Technician
CurrentIT Support Technician , Johannesburg - Respond to user problems and request.- Troubleshoot faults logged from service desk - Testing of the applications on the new ICT equipment- Set up and configure PC’s, Laptops, printers, mobile devices and other equipment’s.- Perform local network installation of software and help users access and use this software.- Configure laptops to connect to company from domestic and international locations or any other means.- Diagnose, solve, document, and report of problems (hardware and software including Microsoft Professional application suites)- Data and e-mail transfers - Internet configuration and setup- Sharing of calendar- Upgrades to windows 10 enterprise - Ensure that appropriate standards of conduct are established and complied with.- Provide day-to-day support of existing systems- Check systems compliance- Maintains the integrity and security of servers and systems- Implement all steps for the IT Information Security Processes and procedures - Assist in identifying, defining and maintaining the information security policy and base line standards- Document procedures for complex support tasks to capture learning so they can be used as a resource for future support requirements. - Keep record of maintenance activities and systems performance- Install and configuring office 365- Diagnose, solve and document reports of issue we had with the deployment - Assist users with the activation of office 365
