Ecommerce Manager
· Own management of website systems (including Shopify, Recharge, Klaviyo etc) and integrations to enhance performance.· Support the Head of Growth with our CRO Strategy, setting up new tests through Google Optimise.· Provide website reporting for weekly meetings, QBRs and deep dives to help the team drive data driven decisions.· Own and collaborate with different stakeholders on website projects .· Responsible for day-to-day management of website content including updating copy, creative and offers.· Act as an internal point of contact for website investigation - troubleshooting and fixing bugs across website and backend systems.· Brief the external dev team via Trello when issues cannot be resolved inhouse.· Support our Client Care team with investigation of customer issues.
