Hellen Solis Email & Phone Number

Barva, Heredia Province, CR

Costa Rica

Manage MX Operations

Costa Rica

Lead medium and large projects involving cross fuctionals Teams from initiation to closure achiving Project objectives in 3 fronts "Scope, Time and Cost" defining required documentation and strategic to ensure smooth delivery.

Transition HR operations such as: Payroll, EDM and Contact Center.

• Responsible for Contact Center for IBM LA Countries (SSA and Mexico)
• Accountable for meeting all KPIs, QA, performance management and Process Controls.
• Project Manager for the implementations of system changes.
• People management: Identify training needs, provide coaching to agents and support their career development.
• Stabilization of KPIs. Successful execution of improvement plan.

Achieve all project goals, and objectives in the set timeline. Be able to adjust and dealwith typical constrains of scope, time, and budget.Be able to coordinate and engage all areas and client areas as well. responsible for an array of activities including planning, execution, and tracking and reporting, managing risk and issues, applyingproject.

Accountable for the success of local testing leading testing activities includingplanning, execution, and tracking and reporting, managing risk and issues, applying during different testing phase defining during test strategic to meet project goals.

Costa Rica

NA HR Benefits Expect and Project Practitioner Process owner responsible of process documentation, case management, training, forecast workload and execute projects for process improvement in Benefits department. Involved in SAP Implementation and Annual Enrollment Health Care Project SME.Continues Improvement initiatives implemented to reduce processing.

Master'S Degree, Project Management, In Progress

Bachelor'S Degree, Business Administration