Hellen Fitzpatrick Email & Phone Number

Portland, ME, US

Portland, ME, US

Portland, Maine, US

Portland, Maine, US

Plano, Texas, US

Develop the implementation project plan outlining scope, schedule, and budget and each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan. Conduct kick-off meetings with clients and sales representatives. Work with the sales team as the contract is signed, becoming familiar with contract requirements, program.

Plano, Texas, US

Provide onsite and remote consultation and training to multiple clients and projects using Tyler's ERP software for both new and existing customers. Consistently exceed billable quotas while maintaining quality deliverables. Concurrently manage projects of varying scope and duration. Write client specific procedural manuals. Proof and analyze data.

Plano, Texas, US

Provide onsite consultation and training to clients using Tyler's Tax software for both new and existing customers while maintaining queue of support issues. Proof and analyze data conversions. Establish a positive baseline for the relationship between the client and Tyler and support the implementation project plan timeline and schedule. Provide.

Plano, Texas, US

Provided remote, telephone & e-mail support for software customers and prioritized multiple issues effectively. Provided resolution to customer inquiries regarding Tyler products. Continually developed product expertise by reviewing new functionality, testing new product issues, and utilizing company resources. Exceed support department customer service.

Energetically train and teach 20+ young adults the principles of soccer. Maintain training session curriculum and adapt to club coaching technique changes. Conduct club skills training sessions of 100+ young adults as outlined by the club management. Maintain a high level of coaching certification.

San Francisco, CA, US

Provide customer service, display responsibility, patience, and enthusiasm as a team member working towards goals consistent with company policyMultiple task management including: managing stock employees, organizing existing and incoming inventory, prepare customer's shipping purchases, and support sales associates.

Malvern, PA, US

Created Finance Operations Dashboard to assist in ease of understanding and tracking key levers of companyCollaborated with manufacturing departments to consolidate historical data of machine setup and run time to establish new standard work processes used in calculating work efficiency for entire factory Developed automated forms to manage personnel.

Boston, Massachusetts, US

Completed consolidation project or high net worth client's websites. Project involved condensing multiple websites into one, crossing multiple applications and historical data.Updated a flash "how to" demo used on company's intranet and extranetManaged major projects related to improving several WMC departments processes that involve the use of.

Boston, MA, US

Processed contract changes on individual fixed income annuities and wrote confirmation statements of contract changesLiaised with the Legal and Control departments to guarantee client information was current and completeDeveloped manual for department specific processes that had been previously undocumentedResponsible for gathering and researching all.

Bachelor’S Degree, Business Administration; Marketing And Finance

Education record