Hellen Sferra Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

• Content Production, Strategy and Development
• Social Media Management
• Video Editing for Social Media
• Social Media Consulting
• Analytical Reporting
• Content Management

London Area, United Kingdom

• Team Management and Development: Overseeing the day-to-day operations of the mental health facility or program, which includes managing staff, assigning duties, conducting performance evaluations, and providing.
• Resource Allocation and Budget Management: Managing financial resources effectively to optimize operational efficiency while maintaining quality care. This includes developing and… Show more
• Resource Allocation and Budget Management: Managing financial resources effectively to optimize operational efficiency while maintaining quality care. This includes developing and monitoring budgets, analysing.
• Program Development and Evaluation: Collaborating with clinical and administrative staff to develop, implement, and evaluate programs and services that address the mental health needs of the community served. This may.
• Process Optimization: Streamlining operational workflows to improve efficiency and reduce costs. Show less

Dalston, London, United Kingdom

• Oversee seamless daily operations, providing effective leadership to a dynamic team and consistently driving excellence in service delivery.
• Spearhead the end-to-end hiring process, ensuring the acquisition of top-tier talent to maintain high standards of customer satisfaction and operational efficiency.
• Proactively engage in weekly 1:1 sessions and group workshops, fostering a collaborative team culture, conducting training sessions, and encouraging innovative ideas.
• Exhibit… Show more
• Exhibit adept problem-solving skills within a fast-paced environment, ensuring operational challenges are addressed promptly and effectively. Show less

Shoreditch, London, United Kingdom

• Led seamless daily operations across two sites, driving a dynamic team to consistently excel in service delivery and maintain high customer satisfaction.
• Spearheaded end-to-end hiring processes to acquire top-tier talent, optimizing operational efficiency and elevating overall customer experience.
• Demonstrate adept problem-solving skills in a fast-paced environment, ensuring prompt and effective resolution of operational challenges across both locations.

Fitzrovia, London

• Spearheaded the recruitment, onboarding, and training of a high-performing team, resulting in significant achievements in sales, profitability, and market share.
• Developed, implemented, and maintained strategic budgetary and resource allocation plans, showcasing adept financial management skills.
• Delegated responsibilities to top-performing employees while rigorously enforcing policies, procedures, and cultural values, fostering a culture of excellence.
• Led efforts in profit… Show more
• Led efforts in profit optimization by meticulously controlling daily food, beverage, and labor costs, contributing to overall business success.
• Oversaw the floor and diligently monitored teams, ensuring service quality and adherence to company standards.

Fitzrovia, London

• Conducted performance appraisals, offering constructive feedback to enhance overall team productivity.
• Collaborated with the General Manager to ensure seamless day-to-day business operations, showcasing strong teamwork and leadership skills.
• Held responsibility for creating weekly rotas, aligning with project budgets, and contributing to the effective management of resources.

Notting Hill, London

• Guided and supervised employees, managed cash, ensured sanitation standards, and oversaw overall business operations, demonstrating effective leadership in a dynamic environment.

London, England, United Kingdom

• This pivotal experience marks my inaugural experience in team management.
• Initiated small team management, overseeing day-to-day operations, and fostering a collaborative environment.
• Implemented meticulous stock control measures to ensure optimal inventory levels and prevent shortages.
• Spearheaded fulfilment management across five stores, demonstrating adaptability and resourceful coordination.
• Managed food orders efficiently, showcasing proficiency with the Marketman… Show more This pivotal experience marks my inaugural experience in team management.
• Managed food orders efficiently, showcasing proficiency with the Marketman platform for streamlined operations. Show less

London, United Kingdom

After earning my degree in journalism and gaining marketing experience, I ventured to the United Kingdom in January 2017 for an initial self-financed six-month period. This evolved into a dynamic two-and-a-half-year exploration across Europe, where I worked in restaurants in London sustaining myself financially and honing my language skills through.

Brazil

My role involves researching, writing, and editing various forms of media to effectively convey our clients' messages. I thrive in translating complex ideas into accessible and impactful stories, collaborating closely with diverse teams to ensure the delivery of strategic and results-driven communication.

Bachelor'S Degree, Journalism

English Studies, English Language And Literature, General

English Language Course

Press Office, Mass Communication/Media Studies