Heller Sanches Email & Phone Number

Dublin, Ie

Dublin

Dublin, Condado De Dublin, Irlanda

✔️Remote and on-site PC fault diagnosis/troubleshooting.✔️Hardware maintenance.✔️Active Directory, win 10/11, Microsoft 365, Citrix, VPN, SCCM.✔️POS support.✔️ Troubleshoot Hardware and OS related issues.✔️ Provision laptops, computer peripherals and accessories for new joiner requests✔️ Manage and maintain asset inventory at the site✔️ Replace faulty hardware components on laptops and desktops✔️ Provision laptop replacement for hardware break-fix situations✔️ Refurbish and rebuild laptops for asset redeployment✔️ Perform regular asset validation and share the asset inventory report to management✔️ Provide desk side assistance to end users✔️ Co-ordinate with courier company to dispatch devices to other locations, etc✔️ Support mobile device application.✔️ Assist users with Mobile device✔️ Troubleshoot OS build failure on devices.✔️ Remediating compliance issues on End User devices✔️ Recreate user profile on devices in case of user profile issues

Dublin, Condado De Dublin, Irlanda

✔️ Microsoft Server and Client Operating Systems management.✔️ Active Directory User and Server Administration.✔️ Microsoft Office suite of Software and versions support.✔️ Microsoft Exchange.✔️ Server based Backup Hardware and Software✔️ Troubleshooting and resolving hardware issues.✔️ Support in resolving LAN/WAN/wireless technologies network problems and failures.✔️ Retail and POS knowledge✔️ CRM support.✔️ 1st Line production support for all business applications.✔️ Analysing problems, including root cause analysis to a standard that allows for effective handover to leve 2 support when necessary.✔️ Provide technical support to all business users regarding operating systems, networks, hardware and software.✔️ Installation of hardware and peripheral components within the organisation PC´s, registers and other devices.✔️ Image laptops and desktops for asset deployment and re-deployment.✔️ Deploying applications to End user Devices based on requests

Dublin City, County Dublin, Ireland

As part of the innovation team whose responsibility is to support Brown Thomas | Arnotts in delivering the commitment to reinvent the retail experience for our customers supporting the idealization and implementation of innovative products, pop-ups and services in physical and digital channels. ✔️Supplier account set up;✔️Add locations to items if trading in a new location;✔️Online Data Capture sheet;✔️Renaming of images for online;✔️Supplier returns;✔️Reporting for the suppliers and department;✔️Coordinate the supply chain from vendor to warehouse, online studio and into store by setting up Min Maxes for replenishment and process manual transfers between locations;✔️Set up promotions in conjunction with Retail Operations & Online teams;✔️Manage and amend PO’s;✔️Maintain the system in respect of selling price or VAT changes.

Ireland

Initially working as a Piker for a warehouse in Ashbourne and later as a SAP Super User working on-site with their Warehouse, supporting their business operations.✔ Ensure operation efficiency by running a series of SAP reports, macros, speaking with different internal stakeholders and perform additional checks to guarantee an agile operation with no interruptions✔ Carry Process Audit, ensuring everything is tracked in the SAP system and by doing so, be compliant with the dispatcher’s reports of the different Business Units✔ Deal with different B.Us analysis while reporting the transfer of materials between units performing the correct actions on the SAP system to document all actions✔ Assist with internal audit, and to prevent issues, run periodically mini audits to catch possible mistakes in advance and guarantee maximum accuracy and compliance.

Madrid, Madrid, Spain

Info Computer (Iberica) is an IT sales partner that offers software and hardware solutions in Portugal and Spain. I single-handedly managed all the hardware pre and post-sales requests of the Portuguese market and other tasks. My position was impacted due to Covid-19, so I left and did a German Language Immersion Course in Switzerland before moving to Ireland.✔ Customer Service Support for the Portuguese Market;✔ Performed full analysis of customer’s requirements and needs to propose the adequate solution for them hardware needs, ensuring the best performance for their operations✔ Handled post-sales queries concerning hardware warranty ✔ Troubleshoot hardware issues to provide solutions and root-cause analysis✔ Opened escalation warranty tickets in the system for the collection of hardware at the client’s location for repair✔ Acted as a customer success manager, calling to ensure the solution acquired was meeting expectations and needs✔ Handled online requests coming through the website, organizing products for shipment✔ ✔ Achievements: I developed a new organization and labeling system for the stock shelves of computers and second-hand parts, allowing the team to find the correct products quicker

Madrid, Community Of Madrid, Spain

I moved to Madrid after my Dublin experience to improve my Spanish skills and learn more about the culture. During my time there, I continued working in the hospitality field as an accommodation manager.✔ Responsible for the front desk and handle customer queries via phone, email, and in-person✔ Managed check-ins and check-outs✔ Supervised the housekeeping activities and ensured speedy and high-quality service✔ Assisted the owner with the hotel’s accounting and management

Dublin, County Dublin, Ireland

To support me during my studies in Ireland, I worked in the hotel’s laundry initially. However, I soon was promoted to other positions and eventually worked as a receptionist due to my English and customer service skills✔ Processed check-ins and issued room keys✔ Greeted customers and assisted when required✔ Handled suitcases and belongings of guests that were to be stored in the luggage lockers

São Carlos, São Paulo

I was part of the team responsible for preparing and shipping new automotive parts required in the daily production of factories in the state of São Paulo. Our main goal was optimizing the use of delivery trucks and vehicles to deliver all shipments promptly, ensuring business continuity in the line of production. I left the company to move to Dublin.✔ Received requests of new parts through SAP from the line of production managers✔ Ensured stock levels were always up to date✔ Due to the complexity of the parts, ensuring that all components were accounted for when preparing for shipment✔ Responsible to calculate the space and weight of every order to determine the most efficient and cost-saving vehicle for delivery✔ Calculated all routes and ensured their optimization, based on the current delivery requests✔ Planned delivery times as accurately as possible to ensure business continuity in the line of production✔ Monitored delivery, liaising with truck drivers and suppliers on the road and updating the system continuously✔ Handled extremely urgent requests, liaising with helicopter rental services to deliver the parts✔✔ Achievements: As an initiative to save time and create a high accuracy in determining the best vehicle for each delivery, I created an excel macro table that automated the calculation. It was fully implemented in the operations.

Araçatuba, São Paulo

The company produced on-demand building materials, and I started as an intern in the logistics department. Soon, I grew inside the organization, passing through the production control and planning department and finally being responsible for the core logistics and warehouse operations.✔ Requested new incoming orders to the production team✔ Followed up the schedule for the completion of new orders and prepared the delivery of materials✔ Planned all the daily delivery routes, ensuring time and resources were always optimized✔ Used SAP systems, inputting and analyzing logistic operations data ✔ Issued invoices and prepare the material for delivery, ensuring the correct tax code and details were used✔ Dealt with customers, providing updates for their orders and expected time of delivery✔ Oversaw the delivery trucks’ parts maintenance, processing replacement orders with suppliers

High Diploma, Computer Science, Developer

Activities and Societies: Higher Diploma in Science in Computing Development Operations

High Diploma Level 8, Business Administration And Management, General