Designed a translation project management platform to optimize the request-to-Invoice workflow for 5 distinctive roles to support internal team members along with logo and design system. Engaged in redesigning translation platforms for both translators and clients, with a focus on branding and iterative design elements.

Cultivated and maintained client relationships by effectively communicating in cross-cultural context. Led the facilitation and translation of meetings to deeply understand and empathize with clients’ goals, challenges, and emotional perspectives. Successfully identified and implemented solutions to address issues, ensuring alignment with the needs and satisfaction of both parents/faculty and the school.

Facilitated communication and engagement with diverse groups of people over six different countries. Offered guidance and emotional support to high school students, understanding their concerns and needs shaped by varied perspectives based on their nationalities.