Henry Wu Email & Phone Number

Boston, Ma, Us

Cambridge, Massachusetts, Us

I lead HubSpot's Fintech Product Line with my Product Management and Engineering partners. Our product line is responsible for the products and technology that enables turn-key pricing and packaging, purchasing, billing, and subscription management for supporting HubSpot's product go-to-market. Our product line manages over $2.5B of international yearly revenue.As a people-first leader, I provide guidance and coaching for a high-performing UX Team consisting of design leaders, product designers, researchers, and content designers. I work with my partners to create an environment to support high performance through deep care, a strong culture, clear strategy, transparency, an efficient OS, and a vision that aligns with our customer needs and business objectives.We deliver a frictionless experience across pricing and packaging changes such as launching a seats-based model, developing a scalable usage-based platform, and the creation of enterprise-grade tools for supporting our Sales and Financial Support organization. We do so while meeting complex industry compliances. We always find time for fit and finish to create a high quality user experience for our customers and internal users. These translate to metrics in CES improvement, net new revenue growth, improved customer retention, increasing customer life-time-value, and improving business operations and efficiency.

Cambridge, Massachusetts, Us

As a leader of the Fintech Product org, I partner with my product and engineering leaders to develop our strategic initiatives, provide prioritization guidance, iterate on our operating system, and create leadership expectations so our teams can deliver customer value, operational excellence, and business impact at scale.I also direct and grow a high-performing team of UX leaders, product designers, UX researchers, and content designers to drive vision, strategy, and execution to deliver a great customer experience that balances with our business objectives.On Fintech, our teams focuses on pricing and packaging strategies as well as go-to-market initiatives through two buying motions supported by our quote-to-cash infrastructure. We create UX for self-service and rep-driven purchasing, renewing, and subscription management that drives revenue and efficiency for HubSpot. Our impact direct ties in growing net-new-annual-recurring revenue, customer life-time-value, and customer-dollar-retention metrics.

Cambridge, Massachusetts, Us

Our team is responsible for HubSpot's pricing & packaging strategy, the creation of a frictionless selling and buying experience for HubSpot customers, and tooling for self-service management of their subscriptions. Our surface area covers rep-assisted CPQ tools as well as e-commerce buying. My responsibilities include developing strategic visions for Fintech initiatives to create customer & business value, coordinating the execution of cross-team work, and coaching & building a diverse, inclusive, and high-performing team. Our team breaks down complex pricing initiatives to support our business's go-to-market strategies and our customer’s buying, renewal, and management experience. In collaboration with my product and engineering leadership peers, we iterate on our operating system to help teams focus and deliver the highest value work to both our customers and our business.

Cambridge, Massachusetts, Us

As a Product Design Lead, my role is a hybrid between being an Individual Contributor and a Leader within my FinTech teams.- Coached & facilitated the growth of Fintech product designers.- Led complex pricing initiatives to reduce friction with our customer’s buying and renewal experience. - Partner with our VP of Ops and Director of Pricing to formulate visions for HubSpot pricing & packaging initiatives as an ongoing effort to increase revenue, reduce churn, and reduce friction in the buying journey. - Drove initiatives forward amongst multiple teams and orgs by creating alignment through influencing and collaboration. - Analyzed existing usage data, collaborated on projection models, and used user research to inform decisions and strategies.

Cambridge, Massachusetts, Us

As a Product Design Lead for Sales Hub, my responsibilities included leading the UX team and the UX vision and execution of our HubSpot Sales tools.- Coached and led the growth of Product Designers within Sales Hub- Spearheaded the UX design and strategy for the initial closed Beta for HubSpot Payments- Redesigned the HubSpot Sales Configure, price, and quote (CPQ) tools to meet upmarket complexity and sophistication- Lead UX and Research to significantly reduce customer pain from our HubSpot Clients extensions

Cambridge, Massachusetts, Us

Led the initial designs for the following Fintech Quote-to-Cash tools:- Designing a new internal configure, price, and quote (CPQ) tools for our scaling business- Led the merge of our bifurcated Checkout UX flows- Internal legalese tool.- Internal approvals tool.- Internal billing admin tools.- Internal infrastructure and migration projects.- HubSpot Account & Billing.

Cambridge, Massachusetts, Us

Led the initial designs for the following Fintech Quote-to-Cash tools:- Designing a new internal configure, price, and quote (CPQ) tools for our scaling business- Led the merge of our bifurcated Checkout UX flows- Internal legalese tool.- Internal approvals tool.- Internal billing admin tools.- Internal infrastructure and migration projects.- HubSpot Account & Billing.

Boston, Massachusetts, Us

I created digital experiences that included responsive websites in a flexible CMS and mobile/desktop applications. I worked closely with the content strategy team to ensure a great user experience proven by quantifiable data, strong analytics and strategic thinking. I also strived to foster the growth of our Creative Team's skill set through collaboration and mentorship. At Verndale, my role is present from a project's infancy to launch. My responsibilities included:• Conducting stakeholder interviews• Defining user personas • Creating user journey maps • User and psychological research• Prototyping high-fidelity wireframes in collaboration with the design team to test out theories• User acceptance and usability tests• Provide design and UI oversight• Client presentations & communication• Fostering the growth of our teamClients who I was lucky to work with:• Education Resource Strategies• Build a Better World Now Cooperative• Western Connecticut Health Network• Stanley Tools• Carpet One• Sesame Place by Sesame Street

Boston, Ma, Us

As the resident product expert for all things MINI USA, I helped design the IA/UX for product updates & launches on MINIUSA.comIA/UX Design for MINI USA's online experiences includes:• MINI car configurator. • Product ownership, trends, and behavior. • Digital strategies - online ads and social media• Product marketing and launch experiences - print, stunts, and installations.