Accomplished professional focused on automation and data engineering in customer experience. Focused on digital transformation and modernization through application development, development operations, and process management. Currently employed at Liveops where I have engineered the fundamental backend systems using technologies such as Salesforce, Mulesoft, Google Cloud, AWS, Snowflake, novel technologies like ChatGPT, and leading CCaaS solutions. I get the opportunity to work with the best in the industry such as Five9, MST Solutions, CDW, and my fellow Liveops colleagues, who are all passionate about delivering the very best customer and client experience in the BPO industry.