Hoffman Academy is a unique music school headquartered in Portland, Oregon. We offer FREE video piano lessons via our online HoffmanAcademy.com as well as traditional one-on-one instruction in piano, voice, and guitar using our proprietary & fun Hoffman Method.We are a small team with a large international presence. Students in over 100 countries have become proficient and enthusiastic music makers thanks to our online lessons. Our CEO, who I support, is frequently compared to Mr. Rogers.As part of a small team, I wear many hats. Among other things, I’m responsible for:•Marketing & enrollment for our PDX academy•International sales tax filings•Social media management•Project management of certain online endeavors•HR & benefits administration•Event & trade show planning•…and more!It’s a lot to juggle, but I do so happily. What a great company to work for! 🎹

-Saw the country while delivering freight across the continental US with my husband.-Put over 60,000 miles on the van delivering everything from auto parts to video games.-Posted daily to 500+ followers on @dimensionsunknown Instagram account.-Performed freelance real estate marketing work while on the road.

-Supported a team of 5 MHRV brokers, the executive team, and other asset types as needed, consistently seeking solutions to improve our final product.-Led kickoff meetings for new listings and participated in closing debriefs, bringing fresh ideas and insights while keeping the team on track. Brought a creative and data-driven approach to campaigns by sourcing content and presenting ideas for how to best market a given park based on its location, demographics, and other factors.-Achieved an average email engagement rate of 30-40% in a typically low-engagement industry (real estate).-Worked with brokers and an external social media team to capture footage for paid and organic media, collaborating to create value-add content.-Used software like the Adobe Suite, ArcGIS, Google Earth, Canva, and the Microsoft/Google suite to design professional marketing materials and niche memes. Skilled at quickly learning and adapting to new software.-Managed tasks and timelines efficiently, using project management platforms like Asana and Salesforce to keep the team informed of project status. Assigned assets, including area maps and site plans, to overseas team members for overnight completion.-Acted as subject matter expert in the redesign of offering memorandums for the company's 2022 brand refresh, working with an external creative director and internal stakeholders to ensure new materials could accommodate MHRV-specific data, anomalies, and edge cases. Provided training on MHRV underwriting and other topics to the team.-Handled the logistics of drone photography in remote locations, including sourcing photographers and ensuring tenant privacy and confidentiality.-Streamlined the content creation and curation process for offering memorandums and videos, making it more efficient and reducing broker involvement.-Developed a tool using Google Docs that allowed brokers to easily share emails promoting their listings, including links and photos, without marketing support.

-Assisted with the transition of the team from Marcus & Millichap (a traditional commercial real estate -brokerage) to CPX (a collaborative brokerage).-Created and distributed marketing materials, such as proposals, offering memorandums, and e-blasts, for distribution to buyers, sellers, and vendors within the mobile home and RV park industry.-Implemented effective systems for team communication and collaboration.-Organized and led team engagement activities and incentive programs to improve team morale and productivity.-Drafted letters of intent, PSAs, and representation agreements while staying up-to-date on real estate practices in multiple states.-Developed escrow timelines to ensure that buyers, sellers, and brokers are all informed of important deadlines and point people, facilitating smooth and efficient transactions.-Led the team in a fun and collaborative Halloween celebration, dressing up as characters from "The Wizard of Oz" and assembling a festive charcuterie board, starting a tradition of team costumes at the firm that continues to this day. Lions, tigers, and bries – oh my!

-Demonstrated strong organizational and financial skills by managing a variety of administrative and accounting tasks, including accounts payable entry and reconciliation, reporting, and research.-Contributed to proposal development and other processes, providing valuable input and carefully proofreading documents.-Demonstrated adaptability and resourcefulness by continuing to work on a part-time basis after the position ended earlier than expected, and by developing processes to facilitate work-from-home during the COVID-19 crisis.-Used humor and relationship building to effectively motivate team members to complete administrative tasks, such as submitting time sheets.-Contributed to a positive work culture by organizing employee engagement activities, such as charcuterie board socials.

-Planned and executed the 37th installment of the highly successful Holiday Tree Fantasy event, an annual fundraiser benefiting children's mental health, raising $190,000 for the organization-Collaborated with the CGC board, executive team, and volunteers to conceptualize and execute moving and engaging experiences for attendees, including raffles, a gourmet meal, and live and silent auctions-Worked with team members, community partners, and volunteers to plan and execute the "Month of the Military Child Celebration," which included informative resources for parents, engaging activities for children, moving speeches, food, and souvenirs for military-connected children-Coordinated a range of events including clinic open houses and community outreach fairs consistently delivering moving and well-attended events-Managed the social media accounts and website-Led the development and implementation of innovative marketing strategies and materials, including the creation of comprehensive branding guidelines and templates-Collaborated with accounting, HR, and IT departments to streamline processes and reduce duplication of effort, resulting in improved efficiency and productivity for the organization-Transcribed board meeting minutes with attention to detail and accuracy, building strong relationships with board members through proactive communication and collaboration (including ordering tasty food for board meetings)-Developed and implemented the branding and marketing strategies for the Holiday Tree Fantasy event, including the creation of promotional materials and social media campaigns and ideating the now traditional “Magic of Childhood” tree for auction-Utilized data and analytics to track the success of the events and social campaigns and identify areas for improvement-Proficient in using online giving platforms such as Funraise and GiveSmart to facilitate fundraising and charitable donations for various organizations

-Provided personalized service to a wide range of Executive Suite occupants in various industries-Acted as receptionist for a diverse group of professionals, including lawyers, therapists, tutors, architects, jewelers, and former hackers-Improved billing efficiency by 50% through the conversion of paper tracking logs to Excel spreadsheets-Successfully introduced and implemented Trello project-management software to streamline client on-boarding and off-boarding processes-Assisted with a variety of tasks, from customer service and data entry to moving furniture, to ensure smooth operation of the office space-Demonstrated excellent communication and interpersonal skills while interacting with a diverse range of professionals and clients-Organized events and parties for tenants, building genuine relationships and getting to know their preferences to provide customized service

-Implemented new hiring and termination procedures, increasing accountability and streamlining the process for all stakeholders-Managed benefitS administration, successfully navigating annual health insurance enrollment for the entire team-Established strong partnerships with local university staff, maximizing the benefits of the co-op program for both the company and students-Led the transition from Salesforce to Microsoft Dynamics CRM, improving efficiency and organization-Planned and executed a range of internal and community outreach events, demonstrating a commitment to company culture and community engagement-Acted as a supportive and non-judgmental sounding board for team members seeking guidance or a listening ear-Stepped in to handle off-kilter tasks during times of need, including spending a week assembling luxury makeup packages in Lexington when no production team members were available to do so-Contributed to the planning and execution of employee appreciation events, including creating both morning and afternoon relaxation-themed charcuterie boards for National Relaxation Day (August 15) to celebrate and promote relaxation and stress management among team members

-Developed advanced proficiency in grain-industry specific software within 6 months, leading to an invitation to train employees in other regions before departure from the company-Improved efficiency and accuracy in expense allocation by creating simplified spreadsheets for the parent company in Japan, the U.S. headquarters in Portland, and over 30 regional offices and independent grain elevators-Worked closely with the futures trading market to optimize pricing and secure profitable deals for the company-Participated in cross-functional teams including accounting, IT, export, and Human Resources, and served as a liaison between these teams-Organized company meetings and events, and managed travel arrangements-Developed a calculator that converted between different units used by different departments, reducing the need for adjustments when settling a vessel by 95% or more-Known for corny puns

-Demonstrated excellent communication skills by effectively explaining complex healthcare options to clients-Assisted clients in making informed decisions by providing recommendations based on their needs and budget-Ensured the confidentiality of sensitive health information while interacting with clients-Utilized a CRM system to securely manage and maintain client records-Stayed updated on the complexities of the Affordable Care Act to provide accurate information to clients-Followed up with previous clients to gauge their satisfaction and assess any changes in their needs-Handled a high volume of inbound and outbound sales calls to new and existing leads

-Checked guests in and out of a world-renowned 4,000 room, five-tower hotel-Provided guests with information on hotel amenities and policies-Assisted with restaurant and show reservations and recommendations-Delivered tailored service to people from a wide variety of backgrounds-Input and routed guest issues and requests to appropriate departments-Quickly and accurately assisted upwards of 80 guests per shift-Worked with casino hosts to ensure that VIP needs were exceeded

-Built genuine connections with brokers and other clients, enabling me to effectively assist them on a deeper level.-Demonstrated strong problem-solving abilities in my first office job as a receptionist/admin assistant at a commercial real estate firm, receiving recognition from management-Improved bulk mail lead-sourcing strategy to target more relevant clientele-Collaborated with vendors to streamline office supply purchasing process-Created and proofread copy for brochures and marketing materials, making graphical adjustments as needed-Managed company's website and social media profiles, showcasing the company's brand and offerings.-Assisted with the planning and coordination of employee events

-Checked guests in and out-Pre-assigned rooms to accommodate sold-out nights in a way that maximizes the hotel’s 1,200 rooms-Dispatched calls to engineering and housekeeping departments as needed-Reconciled accounts overnight

-Excelled in building relationships with customers and consistently recalling their orders-Provided top-notch customer service, always going above and beyond to ensure customer satisfaction-Skilled in preparing a wide range of hot and iced beverages-Made marvelous mochas, fixed fabulous Frappuccinos ®, & executed excellent espressos-Demonstrated efficiency and accuracy in handling both drive-through and in-store orders simultaneously-Maintained a clean and organized work environment, including daily cleaning duties and inventory management-Contributed to the success of the store by promoting and upselling products and staying up to date on the internal partner portal-Regularly participated in training sessions and sought out additional learning/tasting opportunities