Responsible for overseeing all aspects of a 50-person Pan-European customer service team in the EMEA region. Managed all customer service representatives, ensuring that our customer service policies and procedures are being followed, and working closely with other departments to improve our overall customer experience.Some of my key attainments in this role include streamlining our customer service processes, implementing a new customer feedback system to help identify areas for improvement, and developing and delivering training programs to ensure that our customer service representatives are providing the highest level of service possible.Developed a deep understanding of the importance of customer satisfaction, including tracking and optimizing relevant KPI metrics and ensuring that the appropriate technical feedback was delivered to the product team.

Provided exceptional customer service and support to ensure our clients received the highest level of satisfaction in the licensing and certification process. Developed a deep understanding of clients' needs and effectively communicated with them to deliver tailored business certification solutions. Collaborated closely with internal teams to ensure a seamless client experience, identifying opportunities for process improvements and cross-functional training.

Chosen to be one of the 30 interns from over 600 applicants across North West Europe to participate in the Intern to MACH (Microsoft Academy for College Hires) program.► Assisted in the launch of O365 for Education, Developed O365 marketing plan for educational institutions.► Developed IMC campaign for Windows 8.► Participated in the Surface launch and generated demand.

• Build quality personal and business customer relationships by proactively recommending appropriate bank products, accounts, loans, and various financial products• Managed a self-developed pipeline of clients and prospects for future selling opportunities with the objective of meeting or exceeding assigned sales goals.• Maintained strong client relationships to expand cross-sell opportunities looking to expand relationships and developed cross-sell opportunities through service to sales excellence.• Maintained up-to-date knowledge of products, services, technology, and regulations.