I joined Lucy as their sole contact for all IT needs, such as hardware, software, networking, and mobile management.

At this freelance job I do mainly subtitle localization and QA for already localized series, movies, and documentaries being broadcast by Netflix and others.

I started working at the school as a weekend freelancer shortly after I finished the advanced module, and I've now been teaching all levels to teenagers and adults since then.I've been assigned to the more advanced levels, and have been teaching to both advanced conversation and business courses.

In this full-time role, I was in charge of providing L2 computer support to all users in the company and being hands-and-feet to the infrastructure team whenever changes are required in the network.

In this full-time job, I worked with the ServicePoint team with all Level 2 service requests, including computer maintenance and general requests that can't be solved by the Level 1 IT Services team.

At this full-time job, I was assigned to the management of all requests going through the Service Desk, being responsible for initial ticket screening and posterior closure of ERP-related requests.I was also responsible for the active analysis of old assistance requests and the measurement of SLA times for proper definition of optimal times, as well as assisting with automatizing JIRA for automatic ticket closure based on specific criteria.

At this full-time job, I was assigned to the Back Office and Priority Support team, which was responsible for processing assistance requests from the main portal for IT requests. I was also assigned to the Executive Support as the primary contact.I played an important role in the Cousu Main project, which aimed to provide a superb service to customers through all channels (voice and email).In this position I've acquired experience with ticketing systems, such as Remedy and BMC… Show more At this full-time job, I was assigned to the Back Office and Priority Support team, which was responsible for processing assistance requests from the main portal for IT requests. I was also assigned to the Executive Support as the primary contact.I played an important role in the Cousu Main project, which aimed to provide a superb service to customers through all channels (voice and email).In this position I've acquired experience with ticketing systems, such as Remedy and BMC ITSM. Show less

Part-time. I was hired as a third party analyst for ExxonMobil BSC, and was assigned to the Service Desk Email team, being responsible for analyzing and troubleshooting problems reported via email by ExxonMobil's employees.

Full-time. During this period I transitioned to the commercial area, and engaged in active sales activities and product portfolio presentations and technological advisory.

At this full-time job, I replaced the main IT contact. I mostly carried out with the management of all computational and telecommunication infrastructure as well as its proper operation, expenses and also technological upgrades and implementation.

Full-time. By the end of the internship contract, I was reallocated in HSBC Bank Brasil as a service provider, and was responsible for the control of admittance and delivery of network equipment.

Part-time, as an intern, I was assigned to the network infrastructure troubleshooting team as a service provider to HSBC Bank Brasil. It was my first contact with network troubleshooting, which sparkled the desire of specializing in this field.

Full-time, I joined this company in a temporary contract, and assisted the management with daily office activities, such as invoice input and output. I also played an important role creating databases for pricing evaluation of the company's products.

Full-time, I joined the Intranet's maintenance team, performing changes and fixes in the company's Intranet pages. This was my first contact with the HTML programming language. I also worked with the ATM programming team, taking part in extensive tests routines, looking for possible software flaws.

Full-time, I joined the special diesel pump samples team as a pump assembler. After a year, I engaged in a new activity, assisting the pump engineering team with the assembly and overseas shipment of nozzle samples. After some time, I joined efforts with the software engineering team with a special assignment for ECU flashing and field testing in diesel vehicles.

Computers assembly & maintenance, end-user support. In this position, I had my first contact with networking tasks as well as software & hardware troubleshooting.

That was my first job, working part-time, as part of an apprenticeship program in electric and electronic devices and general infrastructure maintenance.