Passionate about Customer Success, responsible for customer sentiment, adoption of technologies, software and renewals. driving a customers purchases through to value faster and maintaining customer relationships in difficult challenges.

Focus on improving customer experience, reducing lead times and optimising costs through shared services, process simplification and IT automation

Managing a team of up to 900 delivery personnel, including desk based and customer facing project and programme managers delivering large global networks to corporate customers across all sectors, commercial, public, retail and banking. Focusing on organisational transformation, cost optimisation through shared services and process transformation as well as customer service and satisfaction.

Ownership and managed of BTGS Managed Service proposition from Sales through to Billing and in life customer support, building of the portfolio, manging the contracts, P & L ownership. Focusing on customer service, delivery and cost optimisation.

Responsible for Assuring the Contractual Delivery and Assurance of Solutions from BTGS Portfolio, Managed LAN, WAN & IPT. Assuring the integrity of the Commercials and end to end sign off of bids for standard and non standard solutions.

Managing a team of up to 10 technical presales consultants designing, pricing and delivery of network solutions.