Customer Success Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Hema Vani Email & Phone Number
🌟 Customer Success Manager | B2B SaaS Cloud ☁️ | APAC |Key Account Management|
at
Exotel
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
🌟 Customer Success Manager | B2B SaaS Cloud ☁️ | APAC |Key Account Management|
Location
Bengaluru, Karnataka, India
Company size
Who is Hema Vani? Overview
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Quick answer
Hema Vani is listed as 🌟 Customer Success Manager | B2B SaaS Cloud ☁️ | APAC |Key Account Management| at Exotel, a company with 137 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Hema Vani.
Hema Vani previously worked as Customer Success Manager at Exotel and Customer Success Manager at Customer Experience Lab. Hema Vani holds Master Of Business Administration - Mba, Marketing And Finance from Institute Of Public Enterprise.
Company email context
Email format at Exotel
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Exotel
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Profile bio
About Hema Vani
🚀 Customer Success Manager | B2B SaaS Cloud APAC| Driving Client Triumph 🌟With a proven track record of delivering excellence in Customer Success, I bring 3 years of dynamic expertise specialising in the APAC region. My passion lies in unlocking the true potential of clients and ensuring they achieve unprecedented success with our B2B SaaS cloud solutions. 🚀🔑 Key Strengths:✅ Key Account Management: Tailoring strategies for high-impact clients.✅ Churn Reduction: Consistently lowering churn rates through proactive initiatives.✅ Escalation Management: Navigating challenges and ensuring swift resolutions.✅ APAC Focus: In-depth knowledge of the Asia-Pacific market dynamics.✅ Proven track record of increasing customer satisfaction and retention rates.✅ Expert in onboarding, product adoption, and delivering customized solutions.✅ Skilled in navigating the ever-evolving SaaS landscape.✅ Adept at cross-functional collaboration for optimal client outcomes.✅ Focusing on CSQL’s, NPS and CSAT.Manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and delivering results.✅ Empathetic person with Startup experience and passion for customer service.My mission? To unlock the full potential of our clients’ businesses by ensuring they harness the power of our cutting-edge cloud solutions. Let’s connect and discuss how I can help you drive customer success and fuel growth in the digital era. 📈#CustomerSuccess #B2BSaaS #ClientRetention #DigitalTransformation #onboarding #ChurnManagement
Current workplace
Hema Vani's current company
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Exotel
5 roles
Hema Vani work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
🌟 Customer Success Manager (CSM) | B2B SaaS | APAC Cloud Services 🚀With a proven track record in B2B SaaS for the APAC region, I am dedicated to driving exceptional client success in the dynamic world of cloud services. Over 2+ years, I have honed my expertise in:🔑 Key Focus Areas:✅ Escalation Management: Navigating challenges, ensuring swift resolutions.✅.
Jun 2021 - Dec 2024
Operations Manager
Moobaa Early Learning Centre
Operations Manager/Coordinator | Empowering Education Excellence 📚Passionate about driving the gears behind the scenes of Moobaa school, am committed to ensuring a seamless and enriching learning experience for our students and faculty. 🎓🔧 Key Responsibilities:✅ Managing day-to-day operations to optimize school efficiency.✅ Coordinating educational.
Jul 2017 - Aug 2020
Relationship Manager
🤝 Client Relationship Manager | Kotak Securities | Upselling & Cross-Selling Specialist 🌟As a Client Relationship Manager at Kotak Securities, I was passionate about nurturing and expanding client relationships while driving mutual success. With a focus on upselling and cross-selling, I excelled in:🔑 Key Responsibilities:✅ Understanding the unique.
Feb 2013 - Nov 2013
Project Intern
🏦 MSME Project Intern | Andhra Bank (Now Union Bank) | Bridging Finance and Dreams 🌟My journey as a Project Intern at Andhra Bank (now Union Bank) in the MSME department was an incredible learning experience. During this internship, I delved into the heart of small and medium-sized enterprises, gaining insights into:🔍 Key Responsibilities:✅ Assisting in.
Mar 2013 - May 2013
Team & coworkers
Colleagues at Exotel
Other employees you can reach at exotel.in. View company contacts for 137 employees →
MJ
Maruthi Janardhan
Colleague at Exotel
Bengaluru, Karnataka, India, India
View →
SS
Shivanand Shahapur
Colleague at Exotel
Bengaluru, Karnataka, India, India
View →
VS
Vipul Saxena
Colleague at Exotel
Delhi, India, India
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AS
Abhishek Shingane
Colleague at Exotel
Bengaluru, Karnataka, India, India
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NS
Neha Sharma
Colleague at Exotel
Gurgaon, Haryana, India, India
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RS
Rahul Shah
Colleague at Exotel
Mumbai, Maharashtra, India, India
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SS
Shailendra Singh
Colleague at Exotel
Bhopal, Madhya Pradesh, India, India
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SK
Shweta Kumari
Colleague at Exotel
Gurgaon, Haryana, India, India
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NB
Nishant Bachhav
Colleague at Exotel
Mumbai, Maharashtra, India, India
View →
PJ
Pawan Joshi
Colleague at Exotel
Noida, Uttar Pradesh, India, India
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Maruthi Janardhan
Colleague at Exotel
Bengaluru, Karnataka, India, India
View →
SS
Shivanand Shahapur
Colleague at Exotel
Bengaluru, Karnataka, India, India
View →
VS
Vipul Saxena
Colleague at Exotel
Delhi, India, India
View →
AS
Abhishek Shingane
Colleague at Exotel
Bengaluru, Karnataka, India, India
View →
NS
Neha Sharma
Colleague at Exotel
Gurgaon, Haryana, India, India
View →
RS
Rahul Shah
Colleague at Exotel
Mumbai, Maharashtra, India, India
View →
SS
Shailendra Singh
Colleague at Exotel
Bhopal, Madhya Pradesh, India, India
View →
SK
Shweta Kumari
Colleague at Exotel
Gurgaon, Haryana, India, India
View →
NB
Nishant Bachhav
Colleague at Exotel
Mumbai, Maharashtra, India, India
View →
PJ
Pawan Joshi
Colleague at Exotel
Noida, Uttar Pradesh, India, India
View →
2 education records
Hema Vani education
Master Of Business Administration - Mba, Marketing And Finance
Bachelor Of Technology - Btech, Electronics And Communications Engineering
FAQ
Frequently asked questions about Hema Vani
Quick answers generated from the profile data available on this page.
What company does Hema Vani work for?
Hema Vani works for Exotel.
What is Hema Vani's role at Exotel?
Hema Vani is listed as 🌟 Customer Success Manager | B2B SaaS Cloud ☁️ | APAC |Key Account Management| at Exotel.
Where is Hema Vani based?
Hema Vani is based in Bengaluru, Karnataka, India while working with Exotel.
What companies has Hema Vani worked for?
Hema Vani has worked for Exotel, Customer Experience Lab, Moobaa Early Learning Centre, Kotak Securities, and Union Bank Of India.
Who are Hema Vani's colleagues at Exotel?
Hema Vani's colleagues at Exotel include Maruthi Janardhan, Shivanand Shahapur, Vipul Saxena, Abhishek Shingane, and Neha Sharma.
How can I contact Hema Vani?
You can use AeroLeads to view verified contact signals for Hema Vani at Exotel, including work email, phone, and LinkedIn data when available.
What schools did Hema Vani attend?
Hema Vani holds Master Of Business Administration - Mba, Marketing And Finance from Institute Of Public Enterprise.
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