Hemal Mehta Email & Phone Number

Kalkallo, Vic, Au

Melbourne, Victoria, Australia

Streamline Data Operations: Direct the daily management of CRM registrations, drops, and status updates across APAC, ensuring high data accuracy and optimising operational workflows.Enhance Retention Strategies: Proactively identify at-risk students, confirm graduating students, and maintain comprehensive retention metrics, leading initiatives that significantly enhance student success rates.Data Analytics & Reporting: Spearhead the development and maintenance of advanced forecasting reports, risk trackers, and performance dashboards, delivering critical insights that drive strategic decision-making.CRM & IT Management: Lead major continuous improvement initiatives, expertly resolve complex technical issues, and implement robust data governance frameworks to ensure system integrity and compliance.Team Leadership: Direct and mentor a high-performing team of data specialists, delivering advanced training programmes and fostering a culture of innovation and excellence, ensuring the team's continuous professional growth.Financial Oversight: Supervise partner invoicing processes with precision, ensure accurate revenue validation, and manage incentive payment calculations, maintaining stringent financial accuracy and transparency.Cross-functional Collaboration: Engage with global stakeholders, coordinate training programmes with North American counterparts, and support marketing and account management teams, ensuring seamless operations and strategic alignment.

Melbourne, Australia

Ensured Data Integrity and Quality: Resolved data integrity errors and reconciled partner roster files to maintain CRM accuracy, ensuring reliable data for strategic decision-making.Developed CRM Dashboards: Created and maintained Dynamics CRM dashboards and views tailored to the needs of student retention teams, enhancing their ability to monitor and improve student success.Trained Staff on CRM Best Practices: Led training sessions for student success advisers on CRM best practices, significantly improving data accuracy and workflow efficiencies across the team.Reported on Enrolment Numbers: Generated detailed reports on enrolment figures to support forecast tracking and budgeting, aiding in precise resource allocation and strategic planning.Analysed LMS Data: Conducted in-depth analyses of LMS data to identify 'At Risk' students, implementing targeted interventions that boosted student retention rates.Interpreted Student Grades: Provided actionable insights to learning designers and student retention teams by analysing student grade data, helping to identify trends and drive curriculum improvements.Mapped Retention Trends: Consolidated retention data to uncover trends and anomalies, providing comprehensive narratives that informed retention strategies and initiatives.Collaborated for Enhanced Student Experience: Worked closely with other business units to share data insights, fostering a collaborative environment aimed at improving overall student experience results.

Melbourne, Australia

Led and Mentored a Team of Student Success Advisers: Provided guidance and support to a team of Student Success Advisers, fostering a collaborative and high-performing work environment.Onboarded and Trained New Team Members: Developed and delivered comprehensive training programs for new hires, equipping them with the necessary tools and resources to effectively resolve student queries.Managed First-Level Escalations: Efficiently handled and resolved first-level escalations, ensuring prompt and satisfactory responses to student issues.Reconciled Student Enrolment Data: Collaborated with the Student Success Manager to accurately reconcile enrolment numbers, ensuring data integrity and supporting accurate reporting and forecasting.

Melbourne, Australia

Managed a Diverse Student Cohort: Oversaw a cohort of 300+ students across Masters Programs, ensuring personalised support and attention.Focused on Enhancing Student Experience: Provided ongoing coaching and support from initial enrollment through to graduation, maintaining a continuous focus on improving the student experience.Conducted Individual Assessments: Evaluated students’ abilities, interests, and personality traits to tailor mentoring and coaching activities, enhancing their academic and personal development.Built Strong Student Relationships: Established and maintained rapport with students, setting clear expectations and reinforcing their motivation to stay on their study paths.Facilitated New Student Orientation: Oriented new students to university policies and services, ensuring a smooth transition and integration into the university environment.Monitored and Supported Student Progress: Tracked student progress throughout the teaching period, identified ‘at risk’ students, and connected them with appropriate resources to support their success.Exceeded Retention Objectives: Consistently met and surpassed student retention goals every teaching period, contributing to the overall success and satisfaction of the student body.

Melbourne, Australia

Proactively Engaged At-Risk Students: Initiated contact with students identified as 'potentially at risk' of academic challenges, providing timely support and guidance to enhance their chances of success.Facilitated Access to Learning Support Services: Connected students with tailored learning support services aimed at bolstering their understanding of course material, fostering academic confidence and competence.Provided Peer Mentorship and Advocacy: Served as a relatable peer figure, offering invaluable advice and encouragement to students, empowering them to persevere in their studies and seek assistance from Student Learning Assistants (SLAMs) and the Study and Learning Centre. This approach aimed to transform potentially negative experiences into positive ones, contributing to cultivating a supportive and enriching academic environment for all students.

I turn your big ideas into content that is impressive, effective and engaging!My content writing services include: Website Content, Blogging, Article Writing, SEO Article Writing, Ghostwriting, Product Descriptions, Press Releases and Resumes Brands I have worked with include India Today, Flyboy, Marvel Art Gallery, BuddyBits.com etc.

Ahmedabad Area, India

Ahmedabad Area, India

• Manage media and public relations for clients• Strategize Public Relations communications campaigns for clients and oversee execution• Strategic environment scanning: Monitor trends, industry and market and analyse opportunities for clients, evaluate opportunities and impact of campaigns, and recommend plan of action and execution to clients• Manage client and internal documentation and consistently execute quality output: Write press releases, announcements, newsletters, authored articles, feature stories, industry perspectives, opinions articles, editorials and spokesperson statements• Crisis Management: Identify emergency situations and strategize immediate corrective action, brief client spokespersons on statements to public, channelize communication tools to aid correction• Media training: Train and advise the clients on media queries, prepare briefing material for communication to various media and non-media parties to facilitate better understanding of the client organizations and their activities.

Bengaluru Area, India

Conceptualized and designed the Internal Marketing Programme : Pride Xpress & Xpress Newsletter Conceptualized and designed School/college Promotions: “Skool is Kool” CampaignConducted extensive Market Research to determine “Consumer awareness about the Xpress Brand”

Master'S Degree, Accounting

Post Graduate Diploma, Communication And Media Studies

B.B.A, Business Administration