Hemaanshu Joshi Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

New York City Metropolitan Area

-Managing sourced crowds and specialized freelancer teams to facilitate machine learning research-Providing strategic recommendations to leadership based on market research and analysis-Analyzing current operations and reducing bottlenecks by automating manual processes-Implementing new projects and onboarding of new clients

Toronto, Ontario, Canada

- 95% CSAT score throughout tenure- implemented projects to increase accessibility of support articles-responsible for evangelizing product for new users and "freemium" users in concert with sales and customer success to increase ARR

Kitchener, Canada Area

- Tasked with owning all renewals, implied process management, and upsell quotas- Owned client renewal process, Salesforce reporting and data analytics uncovering churn, at-risk accounts, or upsell opportunities- Helped understand the customer communication funnel and built processes in client marketing- 98% Renewal Rate for all 100+ accounts under my purview

Kitchener, Canada Area

Sep 2016 to Oct 2017: Business Development Representative - Mid Market SegmentAs a part of the Mid Market team I was focused on building relationships and pipeline with prospective customers. Throughout my tenure at Vidyard I have had several tasks and responsibilities:- identifying strategic opportunities in organizations that leverage video content- followup with warm marketing sourced leads and create sales-sourced opportunities to pass to senior colleagues- develop creative messaging to capture attention and engage with prospects - understand organizational pains, and how our solutions could helpI was consistently a top performing rep, primarily focused on B2B technology organizations and made headway into the Higher Education space. I was responsible for the only two sales sourced deal with a higher education institute during my tenure.Nov 2017 - April 2018Customer Development RepresentativeI worked within the existing customer base to find greater opportunities for both Vidyard and customers to work together. This involved navigating cross functional relationships between Vidyard's success and sales organizations as well as many buyer personas. I also helped the content marketing team educate people on a new technique known as "video prospecting", creating resources and frameworks for this new method of outreach.

Master Of Business Administration - Mba

Activities and Societies: Director of Technology - Supply Chain and Operations Management Club Capstone Project: Consulting seed-stage.

Honours Bachelor Of Science (Bsc), Cognitive Science