Kait Mooney (She/Her) Email & Phone Number

As the Manager of Workplace Experience at Clio, I am responsible for the strategic oversight of our global office portfolio, encompassing all aspects of new office acquisitions, from headcount and budget forecasting to the build-out process and successful move-in. I collaborate closely with key partners, within the organization and global brokerage firms such as JLL and CBRE, to ensure alignment with our organizational goals.I spearheaded the redesign of our office acquisition process, enhancing visibility and communication across all levels of the organization—from executives to entry-level employees—resulting in smoother project execution and improved efficiency.In addition to managing new office acquisitions, I oversee the ongoing operational effectiveness of our network of five global offices, including our headquarters in Burnaby. My role involves leading a diverse team of nine direct reports (and growing), including Office Managers, Workplace Experience Specialists and Coordinators.My responsibilities encompass ensuring the seamless functionality of each office, which includes maintaining building systems, overseeing security and access management, enhancing the internal customer experience, and fostering a consistent employee culture through well-organized events and initiatives. My commitment to creating an inclusive and engaging workplace environment drives my efforts in delivering exceptional workplace experiences for all Clio employees.

Vancouver, British Columbia, Canada

Responsible for overseeing all general Administrative, Space Planning, Executive Support, Workplace Communications, and Company Events. In addition, became responsible for repairing and improving the Temporary Foreign Worker Program which oversaw 36 workers and completed the Labour Impact Assessment to provide an additional 28 workers. Oversaw the expansion of office space to open a downtown location and project planning for a new 10,000 sf. office space. Lead Employee Engagement Feedback Sessions and developed Executive Strategy to improve company culture and ways of working. Most recently charged with revamping Health & Safety programming while providing a clear project path for existing Health & Safety employees.

Burnaby

Responsible for overseeing a team of 3 direct reports and 15+ contract workers managing all Building Operations, Security, Company Events, and Space Planning for almost 2000 employees and 350,000 sf of office space. Oversaw Project Management of Covid-19 flexible work planning, cleaning and health check protocols, RFP and implementation of new Janitorial partner and washroom renovation on over 8 bathrooms throughout campus.

Vancouver, Canada Area

Responsible for managing all Building Operations, Member Experience, Sales/Occupancy, Profits and Loss as well as Budget compliance. Simultaneously communicating with market support to ensure the highest level of member satisfaction, develop community initiatives designed to create connections between members, solve member-related issues to ensure a cohesive community and manage member expectations. As well as managing the buildings Community Team, working with internal and external partners to ensure maximized growth and efficiency. Responsible for having opened the first WeWork building in British Columbia, establishing new vendors, and systems specific to the Canadian and Vancouver markets. In addition, help hire, train, and grow the Community Team from four to thirty-five and counting.

Vancouver, British Columbia, Canada

Responsible for overseeing all new Global office acquisition from headcount and budget planning to build out and finally, move in phase. All while working closely with partners such as, WeWork and Regus, to local and Global brokers such as, JLL and CBRE. Rebuilt new office acquisition process to provide better visibility from Exec level to entry level positions for a smoother and more cohesive project execution. In addition to new office acquisitions and build outs, managing the ongoing functionality of each office with over fifteen Global offices (including London, Bucharest, Singapore, New York, Toronto, and more), eight local and regional direct reports (including Office Managers, Facilities Managers, and Event Coordinators), and five indirect reports (Front Desk Admin and Facilities Coordinators). This includes but is not limited to ensuring the ongoing maintenance of the building, security and card access systems, the internal and external customer experience, employee events and culture consistency.

Vancouver, Canada Area

Responsible for overseeing all general Administrative and Facilities related activities as well as performance and task management of Administrative and Facilities staff. This includes but is not limited to the management of office equipment inventory, vendor selection and relationship management, site/meeting catering coordination, maintaining building security and card access systems, maintaining and updating local information regarding offices for on-boarding on internal wiki, special event planning, ensuring facility safety and cleanliness for employees and visitors, and overseeing the recruitment of new staff, including training and induction.In addition to these responsibilities, I was brought on board to assist with opening a second and third local headquarters, to develop and implement new administrative systems for all international offices and am leading our international Office Managers with assistance in implementing new processes designed by the Vancouver Headquarters. Since Hootsuites BCorp certification I am resposinble for all initiatives related to our environment as a company. For example, implementing a Global Green Champion Program, finding a KPI tool, managing our data tracking, and making improvements to current as well as new offices.

Responsible for planning and executing monthly speaking events with attendance that ranges from thirty to three hundred people. This includes but is not limited to creating a budget, liaising with speakers, booking venues, caterers, writing event promotional material, creating an online presence for the events and bookkeeping. Also provide administrative support to Board Members by organizing and attending monthly Board Meetings.

Responsible for managerial duties including; completing payroll for all employees, approving requests for donations, administration of medical benefits, and planning and executing fundraising efforts. Responsible for managing reception staff and duties, and resolving any employee or customer conflicts. Also responsible for sister company’s, (Victory Barber and Brand) online store and benefits packages.

In 2008, responsible for providing telephone customer service and sales. After eight months, promoted to Online Customer Care, a department of two. In this position responsibilities included answering incoming customer e-mails, responding to customer letters regarding CRTC complaints, online Customer Sales requests and follow-up with customer feedback from online surveys. Key responsibilities for working collaboratively with staff in other departments, as customer service issues usually involved action on the part more than one department.

Undergrad, Psychology

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