Nicholas Apps Email & Phone Number

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Customer Success for a broad portfolio of clients in the Vancouver areaGuide new clients through onboarding and assist with the launch of new office food programsRespond promptly to all customer inquiries and troubleshoot issues as they ariseConduct periodic check-ins with customers to identify areas of improvement and implement program changesCollaborate with Operations, Inventory, and Accounting teams to ensure customer requests are handled accuratelyCreate marketing campaigns through Mailchimp, Instagram, and LinkedIn to inform customers of new products and servicesAssist with managing e-commerce, web hosting and email server platformsOversaw the implementation of our Work From Home Snack Box program

Vancouver, Canada

Coached sales associates on best practices in sales and how to build meaningful relationships with customersOversaw the daily operation of the sales floorResolved customer service matters that arose throughout the dayManaged customer expectations regarding store policies, damaged goods, and refundsAssisted sales associates with pre-sales and post-sales support including processing over-the-phone orders, refunds, and making changes to existing ordersUsed Salesforce to schedule staff according to demand

Vancouver, British Columbia, Canada

Kelowna, Canada

Executed the daily rental procedure with 30+ customers per dayInteracted with customers in person, over the phone, and via email while keeping response times to a minimumSold vehicle protection products, vehicle upgrades, and prepaid fuelMarketed Enterprise's services to prospective local accountsAccurately logged and reported any customer complaints regarding vehicle safety or functionalityAssisted with office administrative work including collecting on accounts receivables, scheduling, and fleet planning

Bachelor Of Business Administration - Bba, Business Administration And Management, General

During my undergraduate degree, I participated in UBC's Co-operative Education Program. This allowed me to gain one year's worth.

Spanish Language And Culture