As a Process Trainer at Amazon, our team focuses on enhancing decision-making and productivity, translating into improved processes and customer satisfaction. Graduating with a Bachelor of Arts from Delhi University, I've leveraged my educational background to develop a comprehensive understanding of supported employment. Prior to my current role, I contributed significantly to the S&R team and honed my customer service skills at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED. This diverse experience underpins my ability to deliver effective training programs that empower Amazon's workforce to excel.