Hemant Kumar Email & Phone Number

United Kingdom

Pune, Maharashtra, India

* Evaluated results of 8 A/B tests in past year with conversion rate lift between 10-15%, demonstrating expertise in controlled experimentation.*Analysed key performance indicators(KPIs) to identify improvement opportunities and implemented kaizen initiatives.* Monitor and provide resolution to the error using logline with the help of Splunk and openshift•Led the documentation of comprehensive business and functional requirements, ensuring alignment with project milestones and the setup of local support functions. •Spearheaded a process improvement initiative that streamlined production workflows, reducing project completion time by 20% and contributing to a revenue increase of $100,000 in the first quarter•Escalated exceptions, breaches, and irregularities to line manager after thorough analysis of alerts, ensuring timely reporting and Utilized SQL and Microsoft Office extensively to extract and analyze data, delivering valuable insights to the project team.•Produced accurate weekly and monthly Management Information (MI) reports using Power BI and SQL, maintaining comprehensive audit trails.•Prepared comprehensive project status reports for senior management and clients. Highlighted key milestones, risks, and achievements during project reviews. •Successfully negotiated strategic partnerships with key vendors, reducing procurement costs by 10% and contributing to an annual revenue increase of $250,000.•Supported in managing project scope changes and variations using ASANA and JIRA. Assessed the impact of changes and communicate the implications to relevant parties.•Performed and coordinated User Acceptance Testing (UAT) and System Integration Testing (SIT) with users and clients, ensuring product readiness and adherence to quality standards.

Pune, Maharashtra, India

•Maintained and organize project documentation, including project charters, scope statements, meeting minutes, and status reports. Ensured that all project-related documents are up-to-date and accessible to team members•Facilitated all phases of the SDLC, from requirement gathering to testing and release management, ensuring seamless project execution.•Received and managed support requests from business users or stakeholders, ensuring timely resolution and ensured adherence to SLA commitments and optimize service delivery.•Troubleshot database issues, optimized SQL queries and ETL processes, ensuring data integrity, and assisted users with reporting and data-related requests.•Manage and maintain application systems in daily operations, focusing on stability and quality. Collaborated with development and production support teams, prioritized bug fixes and support tooling requirements. •Plan and organize workload efficiently, adhering to Service Level Agreements. Collaborated with cross-functional teams on various projects, delivering tasks to agreed deadlines. •Identified and implemented operational enhancements to improve efficiency and user experience. Analyzed reported issues, identified root causes, and applied appropriate solutions or workarounds that met the needs of the business.

Pune, Maharashtra, India

Master Of Business Administration - Mba, Merit

Bachelor Of Engineering - Be, Electronics & Communication, 7.89