Hemant Kumar Email & Phone Number

Gurgaon, India

In my role as National Service Manager at RATIONAL AG in Gurgaon, India, I am responsible for the overall management of service partners across India, Nepal & Bangladesh. I led initiatives to drive service business, improve customer education, and enhance customer satisfaction. Additionally, I managed key account relationships, technical call center operations, service network expansion, and product launches. Through my efforts, I successfully increased customer satisfaction levels and contributed to revenue growth for the company.

Gurgaon, Haryana, India

In my role as the Zonal Service Manager- North at Stryker, I successfully managed technical service and business operations in the North region, ensuring customer satisfaction and fostering strong relationships. I provided crucial technical support to the team for Stryker products, ultimately enhancing service quality and efficiency.

Ludhiana, Punjab, India

In my role as a Territory Service Manager at Stryker in Ludhiana, Punjab, India, I led a technical team to manage installations, demonstrations, and maintenance of Stryker Products in Punjab, U.P, and J&K regions. I successfully generated revenue, maintained installation database, and provided training for the service dealer network to enhance customer satisfaction. Additionally, I implemented strategies to optimize service delivery, resulting in increased efficiency and customer retention.

Ludhiana

In my role as a Senior Services Engineer at Stryker in Ludhiana, I was responsible for installing and maintaining Endoscopy, Power Tools, and Navigation systems in the Punjab and J&K region. I successfully managed the installation database, ensuring smooth operations and generating revenue for the company. This experience allowed me to develop strong technical skills in equipment installation and maintenance.

Ludhiana, Punjab, India

In my role as a Service Engineer at Stryker in Ludhiana, Punjab, India, I was responsible for installing and maintaining a range of medical equipment, conducting product demonstrations, and driving revenue through sales and service contracts for hospital infrastructure in the region.

Mumbai, Maharashtra, India

In my role as a Sr Service representative at iCRco Inc., I was responsible for the installation, demonstration, and maintenance of Imaging equipment across India. I also played a key role in expanding the service dealer network to improve customer service and satisfaction.

Raipur, Chhattisgarh, India

As the Service Head at Vinod Medical Systems Pvt. Ltd. in Raipur, Chhattisgarh, India, I led a team responsible for installations, demonstrations, and maintenance of a wide range of imaging equipment for Agfa Healthcare. My role involved managing revenue generation and warranty claim settlements with the OEM, ensuring smooth operations and customer satisfaction. I developed strong skills in team leadership, technical troubleshooting, and customer service, contributing to the success of the company.

Raipur, Chhattisgarh, India

As a Service Engineer at Vinod Medical Systems Pvt. Ltd., I was responsible for the installations, demonstrations, and maintenance of a wide range of Imaging equipment in the Chhattisgarh, Maharashtra, Orissa, and Madhya Pradesh regions. I successfully showcased the capabilities of Laser Cameras and X-Ray Processors to clients, ensuring optimal performance and client satisfaction.

Gurgaon, Haryana, India

As a Service Engineer at Allied Medical Limited in Gurgaon, Haryana, I was responsible for installing, demonstrating, and maintaining a wide range of critical care equipment in the Northern part of India. I ensured that healthcare professionals were well-versed in using the equipment and provided timely maintenance to minimize downtime and optimize performance.

B.Tech, Electronics & Communication

Education record