DUTIES AND RESPONSIBILITIES:-• Oversee the operations functions of the hotel, as per the Organizational chart.• Hold regular briefings and meetings with all head of departments.• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.• Lead all key property issues including capital projects, customer service and refurbishment.• Handling complaints, and oversee the service recovery procedures.• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Deliver hotel budget goals and set other short and long term strategic goals for the property.• Developing improvement actions, carry out costs savings.• A strong understanding of P&L statements and the ability to react with impactful strategies• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.• Draw up plans and budget (revenues, costs, staffing) for the owners.• Coordination with HOD's for the execution of all activities and functions.• Overseeing and managing all departments and working closely with department heads on a daily basis.• Lead in all aspects of business planning.• Corporate client handling and take part in new client acquisition along with the sales team whenever required. Targeting the Corporate client as per their volume. • Responsible for safeguarding the quality of operations both (internal & external audits).• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Formua-10, Best Western Coral Beach Hotel, Best Western Plus Peninsula hotel , Living stone Hotel• Participative Management professional, results focused , entrepreneurial and practical. • Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class service delivery, clean operating methods, renewed marketing directions, and incentive driven rewards for team achievement. • Derive genuine pleasure from transforming high potential staff into outstanding leaders demonstrating.

Characteristics And Responsibilities :-• Supervise continuous 7 days/week, 24 hours’ front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work.• Monitor all front office financial operations, including group billing, verifying rates/discounts,daily sales reconciliation, petty cash and room inventory controls.• Formulate budgets and prepare monthly revenue/expense forecasts.• Maintain customer service/satisfaction standards; handle customer service issues; process refunds in excess of $150.00• Maintain and operate all computer equipment.• Train Hotel Administration students in classes pertaining to Front Office Operations, Laboratories and Hotel Intern positions.• Be responsible for Life-Safety Code compliance.• Work closely as liaison with internal sales account executive.• Perform daily room and property inspections.• Perform other related duties,as assigned.

Characteristics and Responsibilities:-• Ensure front desk is tidy and has all necessary stationery and material• Train, supervisor and supporting staffs, including receptionist, and security guards• Schedule shift • Ensure timely and accurate guest service • Handle complaints and specific customers request • Troubleshoot emergencies • Monitor stock and order office supplies • Ensure proper mail distribution • Prepare and update office budget • Ensure companies policies and security requirement • OTA and GDS monitors with proper room rate analyzing based on our availabilities• Corporate contract agreement distribution

Characteristics and Responsibilities:- • Ensure front desk is tidy and has all necessary stationery and material• Train, supervisor and supporting staffs, including receptionist, and security guards• Schedule shift • Ensure timely and accurate guest service • Handle complaints and specific customers request • Troubleshoot emergencies • Monitor stock and order office supplies • Ensure proper mail distribution • Prepare and update office budget • Ensure companies policies and security requirement • OTA and GDS monitors with proper room rate analyzing based on our availabilities• Corporate contract agreement distributionution

• Reception• Cashier• Information desk

Completed training on all four Operational Departments :-• Front Office• House Keeping• F&B Production• F&B Service