Zscaler Internet Access (ZIA):• Managing URL categorization, URL Filtering Policy, Cloud App Control, sandbox, WebSecurity and Access Control.• Managing Certificate updates (SSL, SP, SSO).• Implemented Zscaler features like File Type Control, Data Loss Prevention, ZIA/ZPASCIM, IPS (Intrusion Prevention System) etc.• Managing PAC file – Internal and Hosted(external) Pac file.• Troubleshooting Zscaler Network Access, and Security issues by analyzing relevantlogs.• Ensuring compliance and keeping a track of changes with help of Audit Logs.• Managing Administrator access with Role based access,• Implemented Ztunnel 2 end to end.Zscaler Private Access (ZPA):• Creating end to end rules for User access to application/s as per requirement. BothStaff and Third-Party vendor accesses. This involves defining Application Segment,Access Policy, Server Group, Connector group and other requirements as and whenrequired.• Performing diagnostics and troubleshooting ZPA issues.• Implemented Device Posture.• Managing and Building Connectors (Redhat OS).SD-WAN (Software Defined WAN):• I was part of the SDWAN implementation Project. Part of my Job involved creatingGRE/IPSec Tunnels, VPN credentials and Firewall Filtering policies from Zscaler endand later troubleshooting if any issues happened• As part of BAU I still manage this infrastructure.Qualys Administrator:• Vulnerability management through Qualys VMDR portal.• Qualys client agent installation Compliance.MobileIron Mobile Device Management• I was part of project which implemented MDM, MAM (Mobile Access Management),MFA and Conditional access policies.• I have experience in configuring MDM Device and app policies.Other Responsibilities:• Identifying vulnerabilities in environment and effectively fixing them.• Approving Firewall requests.• Created Splunk dashboard for Connector Throughput management and alerting• Documenting, maintaining, and updating documents on Confluence.

Client : NAB (National Australia Bank)Responsibilities:• Part of SCCM implementation team.• BranchCache POC and implementation.• Testing performance of Windows Defender in DEV environment. • Working on some in-house tools of bank.

• Part of SCCM Infrastructure Team and had worked closely with Migration team, during implementation.• Involved in deploying and troubleshooting Distribution point roles as part of migration and Infrastructure Management.• Close monitoring of SCCM infrastructure to ensure smooth run of all the Sites and Components. Resolving the issues as First point of contact and escalating it if required.• Executing SCCM infra related changes.• Auditing the Infrastructure as and when required.• Providing KTs and trainings to newly inducted members.• Incident/Tasks and Change management with SERVICE NOW as ITSM tool.• Coordinating with other Infra services (AD, Networks etc) to get the issue resolved.• Resolving escalated Client end SCCM issues.• Helping Packaging and software deployment teams with SCCM infrastructure.• Monthly MS Updates deployment activity as per the deployment plan.• Deployment of Office 365 updates. Worked on configuration of environment for Office 365 updates through SCCM.

At Infosys Ltd. I worked with various accounts including a Major US Bank, Novartis, Cummins, AT&T, PepsiCo ltd and many more.Infosys gave me the much needed start into my IT career. I joined here as Desktop engineer and eventually moved into Windows Administrator role. Here I started got a chance to work on SCCM which my core area of work currently.At Infosys my job involved working as and on Symantec Administration, Backup and Restoration of data and many other skills which are mentioned in Resume.