With over 5 years of dedicated experience in customer support, I am passionate about delivering exceptional service and resolving customer concerns with a positive and proactive approach. I thrive in fast-paced environments where I can utilize my communication skills and empathetic nature to build rapport with customers and ensure their needs are met.Throughout my career, I have developed a strong ability to analyze problems, identify solutions, and implement strategies that enhance the customer experience. I take pride in my ability to remain calm under pressure and handle challenging situations with professionalism and grace.I believe that every customer interaction is an opportunity to create a lasting impression and foster loyalty. My goal is to not only resolve issues but to turn challenges into positive experiences that benefit both the customer and the organization.I am always eager to learn and grow in my role, and I am excited to connect with like-minded professionals who share a commitment to outstanding customer service.Let’s connect!
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Accommodation Service SpecialistAgodaGurugram, Hr, In -
Customer Experience SpecialistAgoda May 2024 - PresentGurugram, Haryana, IndiaDeliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email )- Communicate to Team Leaders and (or) Managers regarding system/procedural feedback.- Take ownership of the issues and concerns of our customers. -
Associate Service ConsultantPolicybazaar.Com Aug 2022 - Mar 2024Gurugram, Haryana, IndiaHandling customer queries over the call and emails and providing better resolutionHelping customer to book Annual health check upAlong with taking supervisor calls on escalation case’s -
Senior Customer Service AssociateAllianz Partners Dec 2019 - Jul 2022Gurugram, Haryana, IndiaResolving customer complaints brought to your attention.• Knowledge of CRM systems.• Computer skills.• To provide appropriate solutions and alternatives to customer within the time limits• Managing floor and CRM system• Escalating case via Emails to concerned teams• Making reports , roster in Excel
Hemant Waghmare Education Details
Frequently Asked Questions about Hemant Waghmare
What company does Hemant Waghmare work for?
Hemant Waghmare works for Agoda
What is Hemant Waghmare's role at the current company?
Hemant Waghmare's current role is Accommodation service specialist.
What schools did Hemant Waghmare attend?
Hemant Waghmare attended Yashwantrao Chavan Maharashtra Open University.
Who are Hemant Waghmare's colleagues?
Hemant Waghmare's colleagues are Sarinee Chamason, Chan Venus, Guian Alzona, Pichaya Wansawang, Stephan Schirmer, Nidchakul Soprom, Phuong Thao Le.
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