Hemant .. Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

• Experienced in SharePoint Online and OneDrive for Business with a demonstrated history of working in outsourcing/offshoring industry. • Providing action plans to Level 1 Engineers and discussing their TRB cases. • Providing support to the Microsoft Office 365 clients, based on their product requirements. • Extensive knowledge of Microsoft Office 365 products like, SharePoint Online, OneDrive for Business • Hands on experience of troubleshooting issues related to client apps like, OneDrive Sync app, Microsoft Office Suite (Work, Excel, PowerPoint, etc.), SharePoint Designer, Microsoft InfoPath, SharePoint Migration Tool, Etc. • Good knowledge of SharePoint Migration from File Share, SharePoint On-Premises and other environment to Office 365 using Microsoft SharePoint Migration Tool • Experienced in monitoring usage report & user activity. • Configuring SharePoint Online features by command line interface like Windows PowerShell/SharePoint Online Management Shell • Configuring preservation hold and retention policies through Office 365 Portal

Gurugram, Haryana, India

• Experienced in SharePoint Online and OneDrive for Business with a demonstrated history of working in outsourcing/offshoring industry • Experienced in providing support to the Microsoft Office 365 clients, based on their product requirements • Extensive knowledge of Microsoft Office 365 products like, SharePoint Online, OneDrive for Business • Hands on experience of troubleshooting issues related to client apps like, OneDrive Sync app, Microsoft Office Suite (Work, Excel, PowerPoint, etc.), SharePoint Designer, Microsoft InfoPath, SharePoint Migration Tool, Etc. • Hands on experience of Microsoft SharePoint Designer 2013 in designing and managing SP Workflows • Hands on experience of Microsoft InfoPath in creating and designing InfoPath Forms • Good knowledge of SharePoint Migration from File Share, SharePoint On-Premises and other environment to Office 365 using Microsoft SharePoint Migration Tool • Experienced in monitoring usage report & user activity • Configuring SharePoint Online features by command line interface like Windows PowerShell/SharePoint Online Management Shell • Configuring preservation hold and retention policies through Office 365 Portal • Highlighting product related bugs to ‘Microsoft Product Group’ • Good understanding of fiddler logs• Good knowledge of other service of Office 365 like, Teams, EXO, Streams, Delve, Planner, Power Automate, Power BI Desktop application & online environment, etc.

Delhi Area, India

• Experienced in SharePoint Online and OneDrive for Business with a demonstrated history of working in outsourcing/offshoring industry • Experienced in providing support to the Microsoft Office 365 clients, based on their product requirements • Extensive knowledge of Microsoft Office 365 products like, SharePoint Online, OneDrive for Business • Hands on experience of troubleshooting issues related to client apps like, OneDrive Sync app, Microsoft Office Suite (Outlook, Work, Excel, PowerPoint, etc.), SharePoint Designer, Microsoft InfoPath, SharePoint Migration Tool, Etc. • Hands on experience of Microsoft SharePoint Designer 2013 in designing and managing SP Workflows • Hands on experience of Microsoft InfoPath in creating and designing InfoPath Forms • Good knowledge of SharePoint Migration from File Share, SharePoint On-Premises and other environment to Office 365 using Microsoft SharePoint Migration Tool • Experienced in monitoring usage report & user activity • Configuring SharePoint Online features by command line interface like Windows PowerShell/SharePoint Online Management Shell • Configuring preservation hold and retention policies through Office 365 Portal • Highlighting product related bugs to Microsoft Product Group Team • Good understanding of fiddler logs• Good knowledge of other service of Office 365 like, Teams, EXO, Streams, Planner, Power BI Desktop application & online environment, etc.

Gurgaon, Haryana

• Used to provide Technical Support related to financial software (QuickBooks & Quicken) to US & Canadian customers over phone and by taking remote access tool (LogMeIn)• Used to provide Technical Support related to Windows & Mac operating systems to US & Canadian customers over phone and by taking remote access tool (like, LogMeIn, GoToAssist, TeamViewer, etc.)

Delhi, Delhi

Used to provide technical support to US & Canadian customers over phone to troubleshoot technical issues related to Desktop, Laptops, Internet & Printers.