Hemanth A Email & Phone Number

Thiruvananthapuram, Kerala, India

Thiruvananthapuram, Kerala, India

• Provided on-site field technical support, including, but not limited to, end-user problem solving.• Server installation and configuration.• Performed detailed test and maintenance procedures.• Supervised other field engineers in the installation and troubleshooting procedures.

Al Jubail Industrial, Eastern, Saudi Arabia

• Provided support including talking staff through a series of actions either face to face or over the telephone including procedural documentation.• Perform routine Windows monitoring and performance benchmarking.• Monitor live software and solve the issues with the help of software developers.• Provides day to day technical support to employee’s desktop system software & hardware.• Diagnoses and resolves end user network or local printer problems, PC hardware problems, E-mail, Internet, WLAN and local area network access problem.

Thiruvananthapuram, Kerala, India

• Collecting and interpreting data from project authorities.• Analyzing results and make reports.• Reporting the results back to the relevant members of the project.• Identifying patterns and trends.• Working alongside within the management team to establish business needs.

Jizan, Saudi Arabia

Responsibilities handled in IT Dept.• Delivered full IT support across all Windows environments.• Ensured that all backups were carried out and that all data was safe and secure.• Performed troubleshooting of MS office & Windows OS’s issues.• Troubleshooting networks hardware and ensuring that network performance remains optimal.• Managing access and assigning permissions to ensure security.• Performed hardware installations including configuring and rolling out upgrades.• Updating company software’s and spreadsheets on a timely manner as work proceeds.Responsibilities handled in Admin Dept.• Communicate effectively with client & team members at all levels in a professional manner.• Handle queries from client, manager & employees.• Maintain correct man power in the location, if any staff is absent or going for vacation.• Handling external or internal communication or management systems.• Organize a filing system for important and confidential company documents.• Submit timely reports & requirement as required for senior management.• Maintain and update company databases with confidential and relevant information.

Trivandrum

• Identify user issues, diagnosing problems and delivering workable solutions via phone.• All user issues resolved within the agreed time frames.• Installation of hardware and software including printers, PC’s and OS’s.• Supporting a range of devices from laptops and desktops to printers.• Troubleshooting software’s including MS Office, active directory and all Windows OS’s.• Accurately maintaining call logs for communication, audit purposes and processimprovement.• Providing regular reports to the higher authorities.• Systems testing after installation.Held these responsibilities at various Govt. organizations, SBT and other banks which included installation of desktops, servers, configuring IP’s etc.

Bachelor Of Engineering (B.E.), Electronics And Communication Engineering, 7.45

Higher Secondary, Mathematics And Computer Science