Render expert technical support to customers by analyzing and identifying technical issues reported by customers, and utilizing problem-solving skills to determine root causes. Troubleshoot and resolve hardware and software issues promptly, ensuring minimal downtime for clients. Facilitate QA support - NGPOS Software (retail), Device management support (incident fixing and management), Release management support (NGPOS software release, change request management, go no-go meeting for the release.I also communicate with customers via phone, email, or chat to understand and diagnose product-related concerns. Create and maintain detailed documentation of support cases, including troubleshooting steps, resolutions, and customer interactions.

Accountabilities:• Rendered support to Home tuition services - deployed teachers across the city via e-commerce portal – HelloTeachers.

I designed, implemented, and maintained telecommunications network infrastructure, ensuring optimal performance and reliability. Diagnosed and resolved telecommunication issues promptly, utilizing technical expertise to ensure minimal downtime and disruptions.Set up, configured, and maintained telecom equipment, including telephony hardware. Provided expert support to customers, addressing inquiries and troubleshooting issues related to telecommunications services and products

Responsible for Operations, Service Levels management, Quality & MIS Management, Training Assessment, Floor Adherence and Process documentation using ZOHO CRM.