Hemant Moghe Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

Responsible for Infrastructure and Application service delivery to all the Operating companies withing WPP group in South Asia, supporting a user base of ~11000. Primary responsibility is to be the IT management interface and escalation point for specific Operating Company(s) within the geographic sector. Be the primary point of contact with the Operating Companies and ensure operational services meet business requirements. Monitor service performance and work with 3rd parties to ensure business needs are met and own resolution in the event of problems.

Mumbai Area, India

Responsible for Infrastructure service delivery for South Asia. My primary responsibility is to develop effective partnerships with key business stakeholders and customers to advise and influence them regarding performance metrics, future development and investment, delivery, costs, availability and functionality of IT services. I am accountable for the IT Infrastructure budget for the region.

Mumbai Area, India

At Capgemini I worked as a Service Manager - Mumbai with around 17000 users. My role was to oversee the Service Delivery @ Mumbai location. I handled a team of 5 site in-charges and 50 FMS engineers. My job involved handling 2nd level customer escalations, conduct monthly review meetings, Initiating Major Incident Management procedure during high priority / high impact incidents, Coordinating with all the tower leads for problem management, analysing weekly call analysis report, SLA and pending call tracking, analysing the CSAT reports, maintain issue trackers...etc..

Current Project Name:FirstRand Bank Duration:Feb 2008-PresentTeam Size: 2Location: Churchgate Role: IT ConsultantResponsibilities : I am currently responsible for setting up of complete IT infrastructure for the bank. It includes setting up Domain Controller, Video Conferencing, LAN/WAN infrastructure, Laptops/Desktops and Backup solutionPrevious Project Name:Air India Duration:Apr 2006-Sep 2007 Team Size: 30Location: Nariman Point Role: Systems Engineer. Responsibilities:� Handling of System software (OS2200) and Application Software (USAS).� Monitoring of Mission Critical Applications such as Passenger Reservation System, Departure Control and Cargo Planning System.� Monitoring System Jobs, Batch Jobs, App

Wipro InfoTech, which is the IT Services, Solutions & Products division of the Rs. 81.7 billion Wipro Limited. Headquartered at Bangalore, the business spans India, Asia Pacific and the Middle East.Site Incharge of 3 HSBC Banking Sites and hence responsible for all the FM calls that occur at these sites.Installing and configuring OS2 Servers and Desktops.Maintaining Win2k servers and taking daily backups.Assigning calls to the engineers and keeping a track of it. Installation, Configuration and troubleshooting of software like - MS Office, Lotus notes Client 5/6.5, Tivoli Management Antivirus Software and general utility software needed for the day-to-day use.Carrying out Preventive Maintenance. Carrying out domain implementation.

In-charge for IBM Desktops and Intellistation around 4000+ being in campus. � Windows 2000/XP/NT Maintenance & troubleshoot.� Maintaining a smooth flow of calls in day-to-day activity of 15 blocks by using Remedy Management.� Installation, Configuration and troubleshooting of software like � MS Office, Lotus notes Client 5./6.5, Trend Micro 5.0 Antivirus Software and general utility software needed for the day-to-day use.� Arranging of Point-to-Point and Multi Party Video Conference.� Applying MAC Level security to the data ports for all PCs.� Maintenance of LAN documentation and switch Documentation. Maintaining PC, Laptop, printer and LAN inventory.� Logging call in IBM for the faulty part material and keeping track of it.� Maintained Inventory of the machines/hardware procured by the company.� Organized and conducted training and orientation seminars for the engineers employed by the company

Worked with the company for around 1 year as Assistant Systems cum Network Engineer. The setup had 19 NT 4.0 Servers with around 150 plus machines connected in remote booting.

Pgdbm, Business Administration And Management,

B.E, Computer Engineering, First Class

Diploma, Computer Engg, First Class