Hemant Sharma

Hemant Sharma Email and Phone Number

Assistant Vice President Support –Threat Intelligence Unit (Network Security) and Head Support @ AdaptiveMobile Security
Gurugram, HR, IN
Hemant Sharma's Location
Gurgaon, Haryana, India, India
Hemant Sharma's Contact Details

Hemant Sharma work email

Hemant Sharma personal email

About Hemant Sharma

Visionary Information and Communication Technology professional with extensive experience in global support operations, customer success, and service delivery. Strategic leader adept at transforming complex support ecosystems, optimizing organizational performance, and driving technological innovation. Proven expertise in managing large-scale support teams across diverse technological landscapes, with a deep understanding of ICT, network security, and operational excellence. Committed to elevating customer experiences through strategic leadership, process optimization, and cross-functional collaboration.Skills: Strategic Service Management | Global Support Operations | Customer Success Optimization | Digital Transformation Strategy | IT Service Transformation| Technology Integration| Operational Efficiency Enhancement| | Vendor & Stakeholder Management | Team Leadership & Development

Hemant Sharma's Current Company Details
AdaptiveMobile Security

Adaptivemobile Security

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Assistant Vice President Support –Threat Intelligence Unit (Network Security) and Head Support
Gurugram, HR, IN
Website:
adaptivemobile.com
Employees:
68
Hemant Sharma Work Experience Details
  • Adaptivemobile Security
    Assistant Vice President Support –Threat Intelligence Unit (Network Security) And Head Support
    Adaptivemobile Security
    Gurugram, Hr, In
    View
  • Adaptivemobile Security
    Vice President Support –Threat Intelligence Unit (Network Security)/ Head Support
    Adaptivemobile Security Mar 2023 - Present
    Appointed to lead the Support and TIU functions for ENEA Network Security (NS) Business Unit post-acquisition during a critical restructuring phase. Tasked with aligning NS BU support processes with ENEA's broader operations, enhancing customer satisfaction, and improving service quality amidst evolving technologies. Spearheaded initiatives to address customer expectation, fostered a culture of continuous learning through workshops, implemented automation to reduce manual tasks, and introduced self-managed product offerings to streamline deliverables and elevate the customer experience.
    View
  • Adaptivemobile Security
    Global Support Head / Global Support Manager
    Adaptivemobile Security Mar 2015 - Mar 2023
    Promoted to enhance and streamline support and project delivery functions, ensuring efficient operations, balanced resource allocation, and meeting growing customer demands. Designed and implemented a Support and Professional Services department, delivering streamlined workflows, enhanced SLAs, and 24x7 global coverage. Successfully scaled support operations, implemented advanced monitoring systems, and improved team efficiency through automation and strategic training programs. Oversaw Indian Engineering and QA teams, managing three managers and fostering cross-functional excellence.
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  • Adaptivemobile Security
    Operations / Project Head- Asia Pacific Region
    Adaptivemobile Security Nov 2013 - Nov 2015
    Gurgaon
    Appointed to lead SMS Anti-Spam projects for Indian customers, successfully bridging time zone differences with the Dublin HQ to ensure timely project completion. Tasked with achieving acceptance for four projects within six months, ensuring timely delivery, revenue recognition, and penalty avoidance. Successfully expanded project management scope to include 12 Airtel Africa OpCos, 4 MTN sites, and deployments in Vietnam and Singapore.
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  • Ericsson India Global Services Pvt Ltd
    Msdm (Manage Service Delivery Manager)
    Ericsson India Global Services Pvt Ltd May 2010 - Nov 2013
    At the Ericsson India, appointed as Service Delivery Manager with extensive ICT experience; tasked with managing end-to-end operations, service delivery, and customer support for global accounts. Led 250+ personnel in transitioning operations to India, ensuring SLA/WLA/OLA compliance, optimizing resources, and enhancing service delivery excellence. Key responsibilities included cost management, process improvement, customer relationship management, and operational excellence across regions.
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  • Acision India Pvt Ltd
    Support Manager
    Acision India Pvt Ltd Oct 2009 - Apr 2010
    Responsible for providing sales and technical support to the Customer Account Team (Bharti India) and control all Product Specific activities in the account and detailed configuration of the VAS products for both internal and external use.
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  • Comverse
    Vas Delivery Team Leader
    Comverse Aug 2006 - Oct 2009
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  • Bharti Telesoft
    Vas Technical Leader
    Bharti Telesoft Aug 2003 - Aug 2006
    Installation, Commissioning of Various Vas Products, includes ATP.Provided Technical Support for the various VAS products 24 X 7.Technical Leader in manage service of Bulk Messaging.
    View
  • Sify
    Network Engineer
    Sify 2002 - 2003
    View

Hemant Sharma Skills

Telecommunications Gsm Service Delivery Pre Sales Integration Vas Ss7 Management Bss Team Management Ip 3g Networking System Deployment Wireless Mobile Devices Managed Services Security Unix Vendor Management Internet Protocol Suite

Hemant Sharma Education Details

Frequently Asked Questions about Hemant Sharma

What company does Hemant Sharma work for?

Hemant Sharma works for Adaptivemobile Security

What is Hemant Sharma's role at the current company?

Hemant Sharma's current role is Assistant Vice President Support –Threat Intelligence Unit (Network Security) and Head Support.

What is Hemant Sharma's email address?

Hemant Sharma's email address is h_****@****hoo.com

What schools did Hemant Sharma attend?

Hemant Sharma attended Indian Institute Of Management Bangalore, Barkatullah Vishwavidyalaya, Rkdf Institute Of Science And Technology.

What skills is Hemant Sharma known for?

Hemant Sharma has skills like Telecommunications, Gsm, Service Delivery, Pre Sales, Integration, Vas, Ss7, Management, Bss, Team Management, Ip, 3g.

Who are Hemant Sharma's colleagues?

Hemant Sharma's colleagues are William Murphy, Ras Iwan, Jeet Bhatt, Patricia Mandabach, Teki Sundara, Jindrich Dolezal, Vladislav Kalina.

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