Hemu Patel Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

Provided Operational, Guest Service, Sales, and Logistical Management for the World’s largest tourism and sightseeing company.Oversaw all aspects of the Visitors Center operations including cash flow, inside sales agents, cleaning staff, and guest services.Manage over a dozen Visitors Centers throughout NYC including the company’s most profitable Visitors Centers at 777 on 8th Avenue between 47th and 48th Streets as well as Madame Tussauds and Empire State Building. Provided Guest Service Management for companies of Brand name recognition.Trained Assistant Managers and Supervisors to provide the best guest service possible. Constantly communicated with the Director of Operations, Director of Guest Service and Revenue Enhancements, and Executive Management to discuss company progress and goal achievementMaintained positive company relations with over one hundred partnered clients.Collaborated with the company’s Call Center, Charter Department, and Concierge Department in order to enhance guest service.Communicated with Accounting and Human Resources Departments to establish budgets and policies. Oversaw all Cash-Flow from Visitors Center operations, including transactions made through cash, credit, debit, vouchers, and voids.Created specific and efficient schedules for Visitors Center operations, consistent of inside sales agents, cleaners, guest service representatives, supervisors