Heather Hemmer Email & Phone Number

Minneapolis, Minnesota, United States

o Create and publish the Senior Department Administrator (SDA) blog with webparts on SharePointand send via email to the entire Child Support Division (CSD) and Family Mediation andEvaluation Divisiono Project management of Motivational Interviewing by summarizing key points into a PowerPointtraining and new SharePoint Siteo Train and create the Assistant County Attorneys (ACA) Office on ECF Next with PowerPointpresentationo Post announcements from State of Minnesota, supervisors, and managers for CSD new policieso Process manual updates to stay current with complex child support procedureso Manage, design, and create SharePoint sites for CSDo Provide technical assistance and one on one trainings for new roll out of ECF Nexto Update and create new forms with Forms and e-Forms Committee

Minneapolis, Minnesota, United States

o Reinstated as Principal Child Support Officer after moving back to Minnesota after COVIDo Create Case Plan training and present virtually to Child Support Enforcement Divisiono Submit feedback for manual updates and revisions with attention to detailo Research and locate child support policies and procedures using Child Support Manual on SharePoint

Seattle

o Supported the strategic vision of the Division Chief and workplace planning with FacilitiesManagement to redesign office space in downtown Seattle for the growing Antirust teamo Provided executive administrative support to help keep the Division Chief of Antitrust organizedand managed costs, contracts, public records, travel plans, and onboarding all new hires on teamo Trained, hired, and supervised the work of Legal Assistantso Wrote policies, procedures, and training plans for Legal Assistants and Paralegals on SharePointo Formatted legal pleadings for Assistant Attorney Generals in different County, State, and FederalCourts

o Collected data analytics for the Contract Management Services (CMS) Dashboard to monitortimeliness and quality of services and communicated the data to both management and front linestaffo Facilitated Service Authorization Unit all staff meetings and management leadership retreatso Scheduled and attended management meetings, took meeting minutes, and followed up onactions planso Completed Person Centered Thinking (PCT) training to provide better service to the people weserveo Edited and formatted over 200 policies and procedures for a new training manual on SharePointo Hired and trained the graduate-level internship program through University of MinnesotaHumphrey Graduate School and Hennepin County Partnershipo Managed projects and trained Strength Finders for many teams throughout Hennepin Countyo Processed financial

Minneapolis, Minnesota, United States

o Acting position ended with Training Specialist and worked Incarcerated Caseloado Review and adjust court orders on incarcerated caseloado Interpret complex court orders and initiated legal action to collect on arrearso Multi-task between case management, team coverage, leadership trainings, and committee work o Set and suspend court orders on non-custodial parent on public assistance caseload

Minneapolis, Minnesota, United States

o Trained 90 Human Service Representatives on program eligibility laws for Group Residential Housing (GRH), Medical Assistance (MA), General Assistance (GA), and Minnesota Family Investment Program (MFIP)o Designed, developed, and delivered over 50 training classes with PowerPoint presentationso Led workgroups to improve training needso Updated training materials with changes from the legislature, state, and federal laws o Presented at the New Employee Orientations to onboard new hires within Health and Human Services

Family Justice Center

o Worked independently and with team members to reduce disparities as managed both theincarcerated caseload and noncustodial parent on public assistance caseload to suspend charging ifmet criteriao Increased collection rates by effectively working nonpaying caseloads, found payor of funds, locatednoncustodial parents, and established income withholding timely to get money for childreno Maintained sensitive information and comply with HIPPA and data privacy lawo Calculated complex child support obligations for basic child support, medical support, andchildcareo Managed over 400 caseloads successfully using PRISM, MAXIS, ECF NEXT, MGA, and MEC2o Made phone calls and clearly explained child support rules and how to file a motiono Communicated effectively with parents, clients, and lawyers by immediately building rapport andtrusto De-escalated conflicts by actively listening to the people we serve and resolve issues