Implementing technological solutions to solve business problems. Implementation and testing of technology and working with in-house technical teams to ensure consistency of use, among other duties.

Establish proper technical documentation and troubleshooting procedures. Maintain awareness and knowledge of industry/vendor technology and trends in order to ensure optimal use and value of the IT resources. Plan & design new and/or expansion/upgrade application and networking projects. Manage all schedule of work. Research and consult new purchases. Reviews server application. Reviews tape backup and verification logs. Assists in the maintenance of Active Directory, DNS, DHCP and login… Show more Establish proper technical documentation and troubleshooting procedures. Maintain awareness and knowledge of industry/vendor technology and trends in order to ensure optimal use and value of the IT resources. Plan & design new and/or expansion/upgrade application and networking projects. Manage all schedule of work. Research and consult new purchases. Reviews server application. Reviews tape backup and verification logs. Assists in the maintenance of Active Directory, DNS, DHCP and login scripts. Assists in the maintenance of internet content filtering and logging. Assists in upgrading software. Accompany installing dealer’s technician during onsite warranted service when necessary and when possible limiting the amount of time for outsource consultants costs. Attends internal meetings to provide input and recommendations on issue that have an impact on the system information technology Show less

Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and telephone.