Henry Lai Email & Phone Number

中国 广东省 深圳

•Customer Service: Regularly communicated with clients online or by phone to address technical inquiries and offer support. Reviewed required documents and provided detailed client feedback, effectively addressing challenging or time-consuming tasks. Identified issues or limitations in achieving project requirements and coordinated with clients to find solutions within time and budget constraints.•Client Relationship Management: Completed projects on time, ensuring high-quality deliverables that satisfied client expectations. Proactively followed up with clients after project completion to track their feedback and address any outstanding concerns. Maintained a strong professional reputation by consistently providing impressive service and building lasting relationships with clients.•Team Collaboration: Collaborated closely with hardware engineers to resolve any hardware-related issues that arose during projects. Actively worked with the technical sales team to address customer concerns and provide timely resolutions. Functioned as a valuable team member, actively contributing to the successful completion of three diverse projects.•Problem Solving: Identified and resolved Bluetooth connectivity issues reported by clients, utilizing technical knowledge and devices. Ensured the smooth launch of products by resolving any obstacles or technical challenges encountered during the process.