Henil Patel Email & Phone Number

Whitby, Ontario, Canada

Oversaw day-to-day logistics operations, ensuring smooth execution of delivery processes across multiple routes.Managed and mentored a team of drivers, team leads, and coordinators, fostering a high-performance work environment.Developed and implemented strategies to improve route efficiency, reduce costs, and enhance service quality.Monitored KPIs, delivery metrics, and operational reports to identify trends and drive continuous improvement.Collaborated with clients and senior management to address service issues and align operations with business goals.Ensured compliance with safety standards, company policies, and industry regulations.Managed budgets, resources, and fleet maintenance schedules to optimize operational performance.This role sharpened leadership, strategic planning, and operational management skills in a fast-paced logistics environment.

Whitby, Ontario, Canada

Planned, scheduled, and optimized delivery routes to ensure timely and cost-effective operations.Coordinated with drivers, warehouse staff, and dispatchers to manage daily workflows and resolve delivery issues.Monitored real-time delivery progress and proactively addressed delays or route disruptions.Managed communication between drivers and customers to enhance service satisfaction and address inquiries.Maintained accurate records of shipments, route assignments, and delivery performance metrics.Ensured compliance with company policies and transportation regulations.Collaborated with leadership to identify process improvements, enhancing operational efficiency.

Whitby, Ontario, Canada

Supervised a team of delivery associates, ensuring smooth daily operations and on-time deliveries.Coordinated with dispatchers to assign routes, monitor performance, and resolve operational challenges.Trained new drivers on safety protocols, route optimization, and customer service standards.Conducted regular performance reviews and provided coaching to improve efficiency and team morale.Managed scheduling and shift allocations to maintain optimal staffing levels.Collaborated with management to implement process improvements and address customer issues promptly.Ensured fleet safety and compliance with company policies and local regulations.

Whitby, Ontario, Canada

Successfully delivered packages across assigned routes, ensuring timely and accurate deliveries.Managed 180 - 200 stops daily, optimizing routes to enhance efficiency and customer satisfaction.Collaborated with dispatchers and warehouse teams to resolve delivery challenges and maintain service quality.Provided excellent customer service by addressing inquiries and ensuring smooth handovers.Maintained vehicle cleanliness and adhered to safety protocols throughout the delivery process.Gained hands-on experience with GPS navigation systems and last-mile delivery operations.

North York, Ontario, Canada

Managed all aspect of a firm's cloud-based application, including all of its detailed user access rights, and configuring cloud-based applications in accordance with the requirements and demands of a company.

Postgraduate Certificate, Artificial Intelligence And Machine Learning

Bachelor Of Engineering - Be, Computer Science

Bachelor'S Degree, Computer Engineering, Distinction