Henna Dubey Email & Phone Number

California, United States

Oakland, California, Us

- Worked on product growth and engagement initiatives from inception to launch across multiple channels (in product features, email and push notifications) for Credit Karma’s savings, checking, tax and credit monitoring product.- Partnered with multiple teams such as product management, engineering, creative, analysts, data science, legal and finance.- Wrote complex SQL queries extensively to identify segmentation and targeting, to build highly personalized content, to monitor and analyze performance and to find key insights and trends to optimize for member experience and drive product growth and adoption.- Built a data model to project open savings accounts for the year, identified gaps and then partnered closely with cross-functional teams to execute on multiple strategies in marketing and product, to meet the EOY goal 6 weeks ahead of schedule.- Ideated, planned and executed strategy for the 2020 tax season across notifications and in-product features to drive ~40% of all e-files for Credit Karma Tax.- Overhauled the credit alerts notifications program to optimize for member journey and experience and drove ~2 million incremental logins in a month.- Designed and executed multiple A/B and multivariate experiments to optimize member experience, messages, and design.- Designed and built multiple Looker dashboards to visualize, report and monitor performance and trends.

San Jose, California, Us

• Performed deep dive analysis of sign up flows on Roku to increase customer acquisition.• Assisted in listing KPIs, designing dashboards and success metrics for the Roku pay platform.• Collaborated with cross functional teams (engineering, UI/UX, marketing, legal, data science, partner management and customer insights) to collect data, outline UI mockups and design A/B tests.• Documented product feature guides to implement changes in the product to enable data collection and analysis.

Coral Gables, Florida, Us

• Designed a part of a software solution for end to end encryption to be built on ACI’s proprietary product - Postilion, in capacity of a solution architect.• Estimated efforts in terms of hours and assessed impact of 12 new projects in capacity of an engineering lead.• Reviewed and assisted team members in coding, testing and documentation for over 10 projects in absence of an engineering lead.• Mentored and trained 5 new team hires on EFT (Electronic Funds Transfer) basics, product design and development and day to day business practices.

Coral Gables, Florida, Us

• Developed, tested and delivered over 15 new client specific solutions and over 40 product enhancements on ACI’s proprietary product – Postilion; implemented Java and SQL based solution, for payments processing using ISO8583 protocol to facilitate real time transactions, card management and financial settlement.• Managed regional L3 support team of Europe and Middle East and North America, for a stint of 3 months each as the primary issue manager.• Analyzed and resolved 120 production issues and 95 non-production issues, of which ~25% were high priority and critical issues; collaborated with core product team, Help24 and technical consultants team to reduce number of cases by more than 50%.• Received 5 ‘Cheers’ awards and 1 ‘Take A Bow’ award for contribution to the L3 support team, resolving critical client issues in a timely manner and working after hours and over the weekend.• Collaborated with a team of 5 to automate deployment of universal build and test virtual machines for team internal use; reduced time and resources required to setup new virtual machines by almost 70%.

Pune, Maharashtra, In

• Enhanced the company’s project 'Map Locator' to use dynamic data, make it generic enough to add any new sources of data and create separate layers for each search operation.

Master Of Business Administration (M.B.A.)

Bachelor Of Technology (B.Tech.), Computer Engineering