Henri-Benoit G. Email & Phone Number

Chicago, Illinois, United States

• Design and implement customer retention strategies to increase loyalty and retain business. They analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.• Helped build and develop a new department by joining a new team and working through learning process and working closely with partners and providers to resolve and prevent challenges.• Handled inbound and outbound calls to and from clients in regards of payment issues with their policies.• Provide assistance to policy owner facing difficulties with maintaining their premium by helping with other policy options, changing payment methods and dates. • Maintained top performance as the number one recovery agent with increasing number of policies retained and setting new ones.• Helped trained new retention advisor.• Handle inbound and outbound call from clients looking for life insurance coverage. • Understand, analyzed and advise clients on best product and best coverage amount to match their needs as well as budget. • Follow up with policy owner in case of questions in regard of their policy and facilitate communication between them and their policy provider.• Part of the top performer several months in a row.

Greater Chicago Area

• Work closely with the District Managers to formulate and build the store brand.• Inspire team to drive sales through effective clientele to build brand loyalty. o Pushed the conversion to 20% in a highly touristic location.o ATV at $85 on a company goal of $80.o UPT at 2 While company ranked at an average of 2.1.• Was on charge of selecting Mission Monday partners who would receive 10% of Mondays proceeds and organize and supervise in store events.o Rose over $2800.00 for Live Like Roo Foundation.o Rose over $3000.00 for Chicago Lights.o Supervised and drove styling events.• Contribute to merchandising ideas and floor set by analyzing the business through effective deep dive.• Participated and directed mark down and damages process.• Interview, hire, and train all new associates.o Conducted group interviews as well as individual interviews to acquire top talent associates.o On boarded and trained new associates in the different touch points of our store.o Help develop associates performances by constant coaching and role play.o Develop associate to Guest Lead position.

Skokie Il

Work closely with the District Manager to formulate and build the store brand.Inspire team to drive sales through effective clientele to build brand loyalty.Divide monthly sales goals per associates and coach toward success.Conceptualize events and fashion shows to drive sales through marketing the brand.Contribute to merchandising ideas by analyzing the business through effective deep dive.Interview, hire, and train all new associates and assistant managers.Bookkeeping and day to day balancing on revenue.Process payroll, order receiving, inventory, transfers.Complete weekly schedules according to payroll policies.

State Street Chicago Il

Earned top sales awards for opening credit and building brand loyalty.Build large repeat clientele base (25% repeat clientele business)Worked closely with the General Manager to drive sales through product knowledge and effective coverage.Contributed to merchandising ideas and leadership meetings to drive sales.Partner with Visual Director to create aesthetic, experiential shopping environments.Owned $23M business with 10-23% increase in specific areas.Completed weekly schedules according to payroll policies.

Directed and supervised employees in sales, inventory, and recording receipts.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved issues.Bookkeeping and day to day balancing of revenue.Styled local celebrity clientele.