• Research/Resolve adjustment inquiries for customers and bank initiate disputes for Cashier’s Checks/Official Checks/Money Orders that require analytical and problem resolutions skills.• Partner with banking center channels to process and resolve Stop Payment and Stop Release Requests.• Partner with Unclaimed Property Team to recoup potential funds being escheated to the State.• Partner with legal team to recoup potential losses.• Lead/Participate in the Associate Engagement Team• Perform bank to bank collections efforts including calls & letter.• Lead/Participate in the Peer to Peer Engagement Team

• Lead 25-30 associates while serving as backup to manager• Assisted with associate timesheet and production records• Exhibited the Bank of America Leadership and Core Values• Delivered performance feedback while managing through major changes and initiatives• Assisted with development and implementation of new processes and procedures.• Reviewed and approved monetary transactions up to $100k• Subject Matter Expert for departmental processing functions• Effectively communicated procedural or guideline changes to the team• Served as backup to workflow in order to successfully meet or exceed End of Day deadlines

• Researched and reconciled all General Ledger Accounts• Provided daily status reports as a result of the tracking process to Senior Management.• Served as Chief Liaison from Check Processing to the Research & Adjustments Unit around the franchise.• Assisted with balancing in-clearing accounts on a Web Base Application.• Performed ten key by touch keying numerical data into the BancTec System.• Assisted with balancing pockets to their respective accumulators in the CTMC System• Ensured over 500 +million wired transfers are in confirmed through our Same Day Settlement National Clearing House Accounts and OUC settlement processes on a daily basis.

• Serviced & Support assigned Portfolio of Global Bank/Large Corporate Clients.• Provided daily balances, transaction history and statements history, adjustments, research, and monitor account maintenance for Global Customer/Clients.• Maintained open lines of communication with all assigned Customer/Clients to provide outstanding customer service• Performed Internal Wire Transfers• Assisted customers in the maintenance of account records• Opened & Closed Global Accounts• Maintained constant communication with Treasury Sales Officers• Developed and collaborated with Bank of America business to improve quality service.• Performed monthly Temperature Checks with clients and received feedback to improve service.• Researched and resolved outstanding issues, coordinating with operational areas as needed.• Researched and resolved complex analysis issues• Received past due payments from clients