Henry Ding Email & Phone Number

• Experienced troubleshooting and scaling AWS DMI (Developer, Mobile, and IoT) infrastructure, especially focused on Connect, SNS, Pinpoint, and SQS.
• Handled and resolved high severity outages for large external customers
• Reproduced many different infrastructure patterns in order to replicate and document bugs
• Worked with various dev teams and drove cross-team collaboration across AWS in order to fix bugs spanning multiple AWS servicesSkills:Amazon Connect, Simple Notification Service (SNS), Simple Queue Service (SQS).

Cypress, California, United States

• Manage the help desk queue to troubleshoot and resolve issues escalated from customer end-users and staff
• Manage the workload queue in the ticketing system, including VPN/wireless access, new hire, and termination completion, printers, network shares.
• Provide end-user support for Office 365, Windows, Mac, security incidents, and software installations
• Perform desktop/laptop security remediation, imaging, and patching.
• Fulfill organizational unit, group policy, and account management requests in Windows Active Directory.

Irvine, California, United States

• Research frameworks for PCI-DSS and NIST 800-53.
• Perform interviews with client Subject Matter Experts during Level 1 PCI Assessments.
• Perform reporting writing for risk assessments reports, Report on Compliance, and Attestation of Compliance.
• Wrote internal blogs on file-integrity monitoring best practices for both Windows and Linux systems, and PCI DSS v4.0.

• Developed a camera system to validate the products’ qualities before shipping.
• Utilize React.js and JavaScript to integrate the camera system into the pre-existing software.
• Used AWS S3 to store the footages of workers scanning the products before shipping.

Pomona, CA

• Conduct workshops for the club members to teach them how to make games.
• Invite the professionals at the game industry to host workshops.

Pomona, CA

• Project: Space Race (Unreal Engine 4) – A 2D narrative-based game
• Leading a team of 6 to develop the project.
• Holding the team accountable by setting due dates, planning milestones, and conducting weekly meetings.

Leading a team of 6 to create levels by implementing tile maps created by the artists and following the designs created by the designers.Collaborating and negotiating with environment designers and artists to finalize each level.Implementing gameplay systems such as collision detection and player teleportation across specific tile maps.Assigning team.

Master'S Of Science, Cybersecurity

Activities and Societies: Member of the Cyberfellows program at the NYU Tandon School of Engineering.

Bachelor Of Science - Bs, Computer Science