Henry Egan Email & Phone Number

Houston, Tx, Us

Somerset, Nj, Us

Somerset, Nj, Us

Somerset, Nj, Us

Somerset, Nj, Us

Round Rock, Texas, Us

Sales Enablement Manager for Dell US Small Business: Responsible for driving sales of new product lines by serving as the subject matter expert and project manager between sales and operations teams. • Managed the Sales Enablement efforts of a $200M annual business. Delivered 400% growth in demand for new business model products within 1.5 years. Achieved the highest rate of adoption out of all commercial segments within Dell. • Transitioned 80% of notebook and desktop demand into a “Build to Stock” fulfillment model, resulting in $2.7M annual transportation cost decrease.. • Lead weekly interlock meeting with multiple cross functional executives, providing status updates on strategic objectives for large scale projects. • Coordinated all Small Business marketing and merchandising plans into the appropriate operational channels to ensure operational supportability. Plans included all major promotions (Black Friday and Cyber Monday) and product transitions. • Worked directly with Small Business channel customers and account managers to develop new business relationships around new commercial products.• Developed and implemented sales tools and product education material to support Dell’s “Go to Market” strategy for new business model. • Lead fact finding / problem solving meetings with cross functional departments to improve the sales process and adoption of new business models.• Implemented program designed to uncover new business intelligence used to influence future marketing and merchandising plans.

Round Rock, Texas, Us

Policy & Procedure Manager for Dell NA Consumer & Small Business: Oversaw the construction and management of sales procedures designed to improve customer Net Promoter Scores and to meet the financial needs of the business. • Produced $1M in annual cost saving by implementing a discounting program that monitored the discount efficiency of sales agents and sales teams. Program required weekly performance read outs with sales & finance leaders. Improved discount efficiency through outlier management.• Delivered $870K in annual cost saving by reducing order fall out due to incorrect order entry. Implemented process improvement to increase order recovery and decrease root cause issues. • Lead preparations for the annual ISO audit of the Consumer North America Sales Opts organization. Provided third party auditors with the quality management system plan of record. Achieved 100% ISO compliance. • Received Dell Silver Award for significant contributions in support of a business segment.

Round Rock, Texas, Us

Consumer Sales Coach: Managed the development and coaching of an inside sales team that consisted of 15 to 20 sales agents. Provided best of breed sales tactics in solution selling, package selling, overcoming objections, and needs based positioning statements. • Consistently exceeded sales team quotas for revenue, margin, and units sold. • Effectively ramped and trained new hires into a high pace competitive sales environment.• Provided individual feedback from sales audit. Provided multiple audits each week for all sales agents.• Recognized as a leader and champion of the Customer Experience. Created customer experience matrix based on multiple customer feedback mechanisms to measure and rank inside sales agent performance.

Round Rock, Texas, Us

Sales Consultant (I, II, & III): Effectively articulated the benefits of all Dell Products (Hardware, Software, and Services) to Consumer customers. Supported and handled inbound and outbound communication with potential and existing customers. • Recognized as an outstanding agent and consistently ranked in the top tier among all reps based on weekly and monthly sales metrics. • Consistently met or exceeded all monthly and quarterly sales quotas for revenue, margin and units sold. • Established reputation as one of the most profitable sales agents on the sales force, overachieved in providing high margin solutions based on customer needs. • Proven track record of building successful customer relationships through effective and timely communications to existing or potential customers. • Held multiple leadership roles that supported the spread of best practices amongst sales teams and peers. • Leader of Mentor program designed to effectively ramp new hire classes into a fast paced transactional sales environment. Oversaw and organized all mentors and mentor duties.