Henry Oquendo Email & Phone Number

Florida, United States

Accountable for directing daily operations for this leading provider of deposition and litigation support solutions. Areas of responsibility encompass account management, scheduling, project oversight, billing, quotes, client relations, and budgets. Hire, train and manage a staff of 15 including conducting performance reviews. Report directly to the Vice President of Operations. ✔Integral role in acquiring XX new annual contracts for the organization.✔Saved XX% in bottom line costs by negotiating bulk rates with 100+ contracted staff. ✔Monitor assigned work and projects ensuring they are processed and delivered on time and in alignment with client requirements.✔Work with an established financial team, internally and externally, to insure/approve A/P and A/R for on time, accurate processing. ✔Handle all client inquiries and quote requests for domestic and international work such as depositions, hearings, arbitrations, trials, and trial support services.✔Manage all aspects of client relationships including client visits, measuring satisfaction rates, and reviewing service needs quarterly. ✔Collaborated with several nationwide conference room providers such as Regus and Davinci and implemented a XX% discounted rate plan nationally and internationally.✔Championing the implementation of a new software program for the organization as a Company Business Leader. ✔Consistently a top performer exceeding operating and brand standards including cost control and profit margins.✔Developed a standard video package which included a transcript with the video significant increasing revenues.

Miami

Accountable for coordinating all aspects of video production for depositions conducted around the world.✔Created, scheduled, and coordinated of a wide spectrum of cross-platform international of video and telecommunications constructs.✔Performed multi-site validation utilizing concentrated network testing and current configuration methodology.✔Provided direction and support of all domestic and international corporate conferencing.✔Conducted Polycom AV integration inclusive of integrated design and installation.✔Advanced expert in HDX series/Polycom solutions, networking and sales, as well as strengths in complex multi-systems troubleshooting.✔Consistently met/exceeded demands, expectations and deadlines through exceptional work ethic and commitment to excellence.

Chicago, Il

Responsible for processing commercial loan applications, evaluating payment agreements and terms of service, validating customer information, and requesting additional documents as needed to submit to the underwriter for approval. Handled all aspects of the loan from pre-application through to post client closing.✔Effectively collected and tracked documentation to ensure timely and efficient loan closings.✔Submitted mortgage loan approval conditions for underwriting “clear to close”.✔Served as multi-tiered liaison to the senior underwriters, loan officers, and applicants to provide a seamless service experience.✔Delivered on commitments and shared best practices with teammates to enhance performance.✔Recognized for quality work, attention to detail and follow-up. Highly regarded among management and co-workers.

Responsible for case file management for family law cases including discovery, briefs, depositions, investigations, and litigation. Supervised discovery of all legal matters, as well as all field investigative work. ✔Directly supervised all briefs, depositions, and court actions.✔Interfaced with clients and maintained the professional ethics of the office.✔Worked alongside attorneys, managing partner, administrative staff, and other legal assistants on complex cases.✔Executed complex scheduling for appointments, court appearances and depositions for busy litigation firm.✔Managed accounts and client records of clients, observing confidentiality and extreme discretion.✔Recognized for attention to detail and consistent ability to meet/exceed performance standards.

🎓 Master Of Business Administration (Mba) Degree In Information Technology

🎓 Bachelor Of Science Degree In Business Management