Coordinated Asset Replacement: Managed and scheduled asset replacement appointments, ensuring timely and efficient service for end users.Inventory Management: Oversaw inventory for both legacy and new hardware, maintaining accurate records and optimizing resource allocation.End-User Support: Provided exceptional customer support to end users, facilitating a smooth and satisfactory replacement process.Project Assistance: Collaborated with various IT departments on MD Anderson projects, contributing to cross-functional initiatives and enhancing operational efficiency.

CP Beaker & VX Deployment Technical Lead● Coordinated & designed Microsoft Visio Maps for the project, Hardware Deployment guides, Technical Walkthroughs● Coordinated daily\nightly deployments in inpatient & outpatient areas; including patient rooms & procedure rooms; with a team of 10+● Configured & deployed 500+ zebra & HP printers, workstations, & other hardware for the MDA campus, Configured barcode scanners, 500+ printers to ensure compatibility with EPIC Beaker before ‘go live’.● Performed TDR prior to EPIC Go-Live, and provided additional Go-Live support post cutover.

• Configured & deployed 500+ zebra & HP printers, workstations, & other hardware for the MDA campus, Configured barcode scanners, 500+ printers to ensure compatibility with EPIC Beaker before ‘go live’.• Performed TDR prior to EPIC Go-Live, and provided additional Go-Live support.

• Provided Level II & III end-user & executive IT support, including diagnosis, repair, imaging, and installation and upgrade activities. • Audio Visual Support.• Setup multiple PC labs for SAP training lab & Windows 10 deployment at remote offices. • Incident & Asset management via Service Now\Remedy. • Developed Knowledge Base articles based on resolution of incidents for end users and support staff.• Provided level 1 & 2 support for Ricoh, Canon & HP multi-function printers. • Organized multiple hands on training for groups of 15+ users. • Windows 7 migration (2000+ users) to Windows 10, O365 (local and remote offices including: multiple locations in Texas, Charleston West Virginia and Canada)

• Provided Desktop system consultant services for Long View System's clients involving many short & mid-term projects; HESS, ENI, FloWorks• Windows OS Upgrades, Hardware Moves, Firewall Upgrades, Level II IT Support [PC & mobile device support via incident management, data migration, asset management, level I network support, etc.

• Managed & created user/computer accounts in Active Directory, coordinated hardware replacement or reimage with end users via email\telephone, asset management, data migration, Windows 7 migration, shipped machines to users via FedEx\DHL, managed user requests & incidents via Service Now.

• Provided level 2 IT support to 80+ employee law firm• Supported PC software\hardware, printers, managed staff user accounts via Active Directory, level 1 network incidents, asset management.

• Imaged PCs with Windows OS, Deployed hardware to end users, Migrate user data, hardware relocation; asset management. Level 1 network support.• Support hardware/software incidents, troubleshoot computers/printers; responded to customer’s requests, questions and concerns in an accurate, effective and timely manner. Removed infected PCs off network & replaced with imaged PC.

• Re-imaged Windows XP machines to Windows 7 OS, troubleshoot end user hardware\software issues• Support Lotus Notes, Microsoft Office, Bit locker, Install Network & Local Printers.

• Imaged new desktop & laptop PCs, deployed workstations, printers, tablets, scanners; • Provided Break/Fix for IT Dept., provided support for medical C5 tablet PCs, activated Ethernet data lines via IDF.

• Deployed RSA SSL VPN tokens to the 15,000+ MDACC employees. • Managed user Accounts in Peoplesoft, Updated Information in CICS System, performed Auditing including Deletion, adding, suspending of accounts.

Provided customer service for clients, processed orders, inventory control, warehouse labour; shipping and receiving