Support the development and execution of the strategic vision and direction for the implementation and customer support organization by leading specific initiatives to improve operations and financial performance. ● Set goals and objectives for the implementation and support teams and provide coaching and development to team members. Ensure that the onboarding and ongoing support teams has the necessary resources, tools, and processes to deliver high-quality services to customers.● Provide guidance and technical subject matter expertise regarding integration solutions to prospects, clients, and other partners.● Collaborate with other departments within the company and with external partners to drive cross-functional initiatives and strategies that support the growth and success of the professional services organization.● Develop and maintain relationships with key decision makers and influencers at customer and partner organizations ● Develop project scope and estimates for prospects and existing customers, involving all relevant stakeholders and ensuring technical feasibility. Oversee the timely delivery of such projects.

● Leadership - Oversaw a Global Workforce focusing on implementing and supporting HR, Payroll, and Time and Labor Solutions to improve the client experience (CX) and maximize revenue opportunities. ● Strategic Growth - Created new teams and roles to expand operations and meet client needs.● Staffing - Led, mentored, developed over 100 leaders and individual contributors in providing Professional Services to new and existing clients.● Collaboration - Partnered with Sales, Client Success, and Technology teams to review feedback and data analytics of client engagements to innovate, simplify and improve the quality of service delivered. ● Team Engagement - Conducted Associate side-by-sides, and roundtables to assess engagement, training and performance, deliver objectives, and obtain feedback. Promoter of a culture that focuses on career development, connecting with purpose and meaning, care, recognition, and collaboration to enhance the employee experience and engagement.● Training & Performance - Increased productivity by developing training strategies and methodologies that boost team member confidence and provides consistent service excellence. In addition, developed metrics and KPIs to ensure a high level of customer service and continuous engagement.● Revenue Generation – developer of a $7M Professional Services portfolio that consistently grows 20% YoY by introducing new offerings, promotions and additional business from existing clients.

Responsible for leading an organization focusing on HR/Payroll/Time and Labor projects, implementation services, and regional client transfers. Projects, Implementation Services and Regional Client Transfers. Synergized roles and departments to increase capacity and improve efficiencies.Converted non-billable services to $3M yearly revenue. Implemented processes to reduce Regional Client Transfers from 16.5 weeks to 6 weeks. Created Open Forum channels to educate Internal and External Clients on Suite of Services. Collaborated with Sales, Implementation project team, and Service team to exchange information, priorities, client feedback, and to resolve issues as needed.Led initiatives to facilitate process improvement and find innovative ways to effectively communicate with internal and external partners.

Responsible for leading a multi-faceted Integrations team of Interface Consultants and Implementation Specialists with the goal of successfully implementing Integration Solutions between client/vendor systems and ADP Products. Exceeded Integration Services revenue goal by 18% of plan. Provided guidance and technical expertise regarding Integration Services solutions to prospects, clients and other ADP partners. Acted as Subject Matter Expert on Integration Solutions, API, EDI, ETL, SSO, SFTPDeveloped multiple custom integration solutions for high profile clients. Partnered with ADP Streamline (Global Solution) and Comprehensive Services Canada on Integration Solutions. Recruited and trained all technical personnel.

Responsible for managing daily activities of the Carrier Connections Support team ensuring appropriate support for Electronic Data Interchange (EDI) jobs within the HRO Comprehensive Services organization. Responsible for hiring, training, mentoring and evaluating technical personnel. Respond to management escalated client issues or concerns regarding delivery of new interfaces and/or support of existing carrier connections. Represent the Integration Services organization with other ADP departments such as: off-shore, Implementation, Sales, Annual Enrollment, Relationship Management teams.