Henry Townsend Email & Phone Number

London, England, United Kingdom

Dorking, England, United Kingdom

Redhill, United Kingdom

I led the successful deployment of McLaren Financial Services UK. This included the introduction of branded telephony systems, dedicated documentation, tailored risk decision trees and signed a fully supporting retailer network. The success of this project set the foundations for a sustainable and profitable partnership.- Successfully set the direction and strategy of McLaren FS within the organisation’s overall business plan, whilst developing and documenting a comprehensive and coherent sales development strategy.- Planned and documented the annual sales budget for McLaren FS, developing an annual activity plan outlining timings and high-level deliverables for the business unit.- Established an ongoing, sound working relationship with McLaren Automotive UK, the McLaren retailer network and all relevant internal stakeholders including other members of the commercial management team, other Santander Consumer UK (SCUK) business functions and the SCUK Senior Management Team.- Successfully launched and ensured an appropriate oversight of all McLaren retailers was maintained through ongoing, documented business reviews produced in a prescribed format that focused on both commercial and customer outcome related metrics.

Maidenhead, Berkshire, United Kingdom

- The day-to-day Sales & Marketing interface between VCUK and SCUK, building a strong working relationship.- Using the wider business Management Information (MI) interrogate, distil, and successfully achieved the key performance indicators for VCUK & Volvo Car Financial Services (VCFS).- Responsible for formally signing off & appropriately recording any financial promotions whilst policy is adhered to processes and within overall business risk appetite.- Adapted, refined, and delivered the VCFS customer communication plan in line with overall renewals strategy.

South And South East Of England

- Responsible for managing the relationship between Hyundai Capital UK and 23 Kia dealers within the South and South East of England. This involves dealing with dealership personnel at all levels especially directors.- Researched and proposed to the Managing Director a tax efficient company car scheme for Kia Motors Finance employees, whilst liaising with Car Benefit Solutions with an aim to finding the best solution for Hyundai Capital UK Ltd.- Successfully achieved top performing region for Hyundai Capital UK’s Key Performance Indicator’s including Volume, Finance Penetration, PCP Penetration and FOL usage. I have in addition delivered a passion for TCM and have influenced my region to become one of the top performers – subject to confirmation from report. - Successfully rolled out Hyundai Capital UK’s FCA package to 23 dealers, within agreed deadlines and budgets.- Ensured that all customer facing staff understood what was required from them regarding the change from FSA to FCA.- Maximised dealer profitability by building bespoke campaigns and encouraging proactivity with our TCM system in accordance with the quarterly marketing programmes and incentive schemes.

Redhill, United Kingdom

- Developed and implemented highly successful finance programmes and incentive schemes, some of which remain in place to date. - Successfully developed and implemented a £99 insurance offer which was taken to market and wrote circa 1,200 policies in just 12 months.- Assisted with the development and implementation of Kia Care-3 which has since spread across the entire Kia range and will dramatically increase service retention across the network.- Successfully managed both the Hyundai Motors UK and Kia Motors UK relationships during recruitment for a new Hyundai Motor Finance Marketing Manager.- Presented in Europe on how to develop a successful marketing campaign within agreed timeframes, budgets and deadlines.- Developed and implemented a range of Management Information that was delivered to the board at SCUK, HCUK, KMUK, HMUK and both the Hyundai and Kia dealer networks.- Attended multiple meetings and award evenings across Europe. Including a seminar on Trade Cycle Management in Barcelona.

Redhill, United Kingdom

This role included a TUPE in July 2012 to Hyundai Capital UK Ltd. The role however did not change, just the company. See above.

Redhill, United Kingdom

- Assisted with the development and launch of quarterly marketing programmes for Kia Financial Services, Mazda Financial Services and Volvo Car Credit.- Successfully enhanced management information reports for Kia Financial Services.- Developed presentations for the Directors of Santander Consumer UK to present across Europe and to Kia Motors UK.- Regular dealer with management at Kia Motors UK and Santander Consumer UK.

Redhill, United Kingdom

- Successfully delivered and over achieved on targets.- Enhanced and updated snag reports for regional managers to track deals that had not been funded and ascertaining why not.- Checking customer documentation for fraud and / or discrepancies.- Regular speaking with dealers and managing their expectations.

Redhill, United Kingdom

- Covering for the team leader during lieu days and annual leave.- Handling and resolving dealer queries.- Successfully over achieving agreed objectives.

Betchwork, Surrey, United Kingdom

Working at Betchworth Park Golf Club, a members club run by the members for their and visitors’ benefit.- Key member of a close team that worked well together to achieve the best results.- Consistently achieved tough deadlines whilst maintaining the expected high standard.