Henry Tran Email & Phone Number

Arlington, VA

Alexandria, Virginia, United States

• Collaborated with federal teams to establish secure administrative protocols, implementing Duo for Multi-Factor Authentication and enhancing security with YubiKey for hardware-based MFA, aligning with access management.
• Proposed and implemented LAPS to address security risks and workflow disruptions, allowing for the recreation of Windows profiles without data loss and facilitating device reconnections to the domain without full.
• Conducted thorough cleanup of inactive hostnames and user accounts to maintain a secure and compliant directory environment.
• Delivered training and support for new users on the effective use of laptops, iPhones, mobile hotspots, printers, Microsoft 365, and SFTP, ensuring efficient technology utilization.
• Provided training and technical support for end users on device setups, including laptops, iPhones, and tablets, facilitating effective use of technology in compliance with security practices.
• Developed SOP documentation for Microsoft 365, VPN, SFTP, and device setup, streamlining onboarding and support processes.

Dulles, Virginia, United States

• Effectively managed the ticketing process within the ServiceNow environment, proactively monitoring,updating, and escalating tickets to relevant levels or groups for resolution.
• Diagnosed and resolved intricate hardware and software issues, while diligently documenting systems,configurations, and procedures on SharePoint for transparent and accessible knowledge sharing.
• Utilizes Active Directory to manage user accounts, configure group policies, and maintain security permissions, while resolving issues such as password resets and Active Directory-related conflicts to enhance overall.
• Utilize skills in deploying hardware and software, showcasing expertise in imaging Microsoft operating systems, software installation, user data restoration, system assembly, cable management, and peripheral connections.
• Collaborated with Digital Technology divisions on network infrastructure upgrades, software deployment and integration, security initiatives, and end-user training which resulted in enhanced operational efficiency.
• Conducts daily inspection and maintenance of company equipment such as information displays, workstations, and office equipment resulting in a reduction of SPOF causing potential flight delays.

• Conducted comprehensive patient preparation for medical exams, documenting accurate medical histories and vital signs, ensuring a thorough understanding of patients' health status.
• Implemented efficient systems for maintaining, organizing, and restocking durable medical equipment (DME), resulting in a 100% improvement in the availability and readiness of equipment, enhancing the quality and.

• Educated patients on exercise routines and techniques, promoting proper form and adherence to rehabilitation plans.
• Managed accurate and detailed records of patient exercises, progress, and notable observations which facilitated effective communication between physical therapists and orthopedic surgeons.

• Delivered essential first-aid treatment and life support care to sick or injured patients, ensuring immediatemedical needs were addressed with utmost professionalism and expertise.
• Collaborated seamlessly with healthcare professionals in high-pressure situations to ensure efficient andtop-quality care during medical emergencies.

• Established collaborative and positive relationships among the company, customers, and suppliers by skillfully managing and resolving conflicts, ensuring a customer-centric working environment.
• Analyzed historical sales data and identified trends and patterns to leverage future product sales contributing to increase in sales.

Bachelor Of Arts - Ba, Kinesiology And Exercise Science

Education record