Henry Wang Email & Phone Number

Vancouver, Bc

➢ Participate in the onboarding / orientation process for new Strata Managers➢ Participate in the mentoring and development of Strata Manager➢ Direct and oversee Strata Managers regarding service delivery obligations, adherence to company policies, systems and procedures➢ Oversee Strata Managers to ensure compliance with provincial regulations➢ Attend meetings as needed (AGMs, SGMs, Council / Board meetings) and provide feedback to Strata Manager, Director, Community Management and Clients as needed➢ Identify strengths / opportunities of assigned Strata Managers for the Director, Community Management and make recommendations for training and ongoing learning➢ Lead or participate in special projects as assigned from time to time➢ Provide feedback on portfolio assignments➢ Assist in property reassignments, including client communication, ensuring a smooth transition between Strata Managers➢ Create relationships with client base within assigned market area to ensure management continuity➢ Provide input to the Director, Community Management and the Vice President on service delivery improvement opportunities➢ With Director, Community Management, share a schedule of client contact to ensure second level of support➢ Elevate client concerns at an early stage to ensure swift resolution➢ Rank properties within assigned group to prioritize assistance levels

Vancouver, British Columbia, Canada

➢ Practice and adhere to FirstService Residential Global Service Standards➢ Manage a varied portfolio of properties, including low-rises, high-rises, commercial spaces, airspace and easement agreements➢ Regularly interact with client owners (in person, phone, email) to inform and educate them about their property, and with tenants to address their concerns or direct them to the right avenues➢ Ensure goals of the company and its clients are consistently met➢ Advise various Strata Councils regarding the application of their bylaws, the Strata Property Act and other relevant legislation➢ Prepare for and effectively chair Council and General Meetings➢ Supervise building manager, security staff, maintenance contractors, and professionals/other service providers required by a Strata Corporation➢ Respond to emergencies (whether during regular or after hours) and file insurance claims➢ Perform procurement duties, including reviewing contracts, processing invoices, overseeing contractor work, administrating special projects, etc.➢ Provide leadership and direction and assist in the investigation and resolution of any issues that arise➢ Preparing annual Council budgets, ensuring collection of fees and levies, ensuring accounts are received and paid on time➢ Performing administrative functions (preparing notices, reviewing accuracy of certificates, updating building information, etc.)➢ Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property➢ Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff➢ Direct training of staff when new procedures are required to comply with changes

Vancouver, Canada Area

➢ Practice and adhere to FirstService Residential Global Service Standards➢ Manage a varied portfolio of properties, including low-rises, high-rises, commercial spaces, airspace and easement agreements➢ Regularly interact with client owners (in person, phone, email) to inform and educate them about their property, and with tenants to address their concerns or direct them to the right avenues➢ Ensure goals of the company and its clients are consistently met➢ Advise various Strata Councils regarding the application of their bylaws, the Strata Property Act and other relevant legislation➢ Prepare for and effectively chair Council and General Meetings➢ Supervise building manager, security staff, maintenance contractors, and professionals/other service providers required by a Strata Corporation➢ Respond to emergencies (whether during regular or after hours) and file insurance claims➢ Perform procurement duties, including reviewing contracts, processing invoices, overseeing contractor work, administrating special projects, etc.➢ Provide leadership and direction and assist in the investigation and resolution of any issues that arise➢ Preparing annual Council budgets, ensuring collection of fees and levies, ensuring accounts are received and paid on time➢ Performing administrative functions (preparing notices, reviewing accuracy of certificates, updating building information, etc.)➢ Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property➢ Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff➢ Direct training of staff when new procedures are required to comply with changes

Vancouver, Canada Area

➢ Responded to requests from clients and managers via phone and/or emails➢ Prepared Accounts Receivable reports and reviewed outstanding acocunts➢ Entered fees, charges, deposits, refunds, cancellations, etc.➢ Preparing and providing accounting information as required➢ Settling up and reviewing owners on the pre-authorized debit plan➢ Assisted in training new associates with work procedures➢ Practiced and adhered to the FirstService Residential Global Service Standards➢ Conducted business at all times with the highest standards of personal, professional and ethical conduct➢ Followed all policies and Standard Operating Procedures as instructed by Management

Vancouver, Canada Area

➢ Helped in the preparation and design of food menu➢ Produce high quality plates both design and taste wise➢ Ensure that kitchen operated in a timely way meeting company standards➢ Resourcefully solving any issues that arise and seize control of any problematic situation(s)➢ Managed and trained kitchen staff➢ Established working schedule and assessed staff's performance➢ Managed supplies and inventory➢ Complied with and enforced sanitation regulations and safety standards➢ Maintained a positive and professional approach with coworkers and customers

Strata Management License, Real Estate

Bachelor Of Arts - Ba, Economics

Awards: • Dean's Honour Roll (Jan 2012) - Achievement of a 3.50 or higher GPA after completion of a minimum of 30 units at SFU.

Associate'S Degree, Accounting