● Received and processed customer orders, ensuring orders met company policies related topricing and order guidelines such as lead time, weight, and fixed delivery date.● Handled and tracked an average of 10+ shipments, returns, and re-deliveries per day.● Demonstrated a high organizational level in a time sensitive and unpredictable environment.● Streamlined common customer email communications, saving time and reducing error.● Researched, disputed, and approved customer logistics deductions, tracked in Excel.● Helped reduce total open deductions from $1.15m to $600k within 3 months.● Reduced past due freight invoices for the company’s primary carrier, and contributed tosolutions to stay up to date on the account.● Trained 2 new interns to be independent and proficient in deductions and freight invoices.

● Received and sorted packages to maintain on time delivery to the customer.● Safely & efficiently utilized warehouse handling equipment.● Identified safety hazards and process improvements in order to reach permanent solutions.

● Designed, funded, marketed, manufactured, and sold a picnic product.● Assumed the roles of assistant operations manager, accounting/purchasing manager, andinventory manager for a business start up with 10 members.● Collaborated with the operations manager to plan, schedule, and delegate tasks to the team.● Conducted break even analysis and research for purchasing of materials and profit.● Implemented 5S techniques to organize and maintain inventory, hardware, and WIP.● Reviewed and designed product in Solidworks with Design Engineer.● Doubled initial investments from the first round of product sales and production.

● Created process simulation of outbound shipping flow.● Simulated and compared various potential improvements against the current state.● Selected best improvements and presented final future state to the project sponsor.

● Resolved hardware and software issues for students and staff.● Updated standard operating procedures and standard work instructions for different issues.● Managed inventory with tech rental database.

● Set up and configured 1,000+ laptops, as well as iPads, TV’s, and internet for charter schools.● Developed a technology organization system for laptops, cords, etc. for Jump Start.