Henry Vu Email & Phone Number

• Sustained positive relationships with owners and internal partners, resulting in a 20% increase in collaborative initiatives• Utilized database tools to develop and execute queries and create reports to support customer needs• Supported the onboarding, registration and information changes of customers• Coordinated order changes with distribution, third-party warehouses and suppliers• Created detailed reports on customer interactions for management review• Collaborated with internal and external stakeholders to drive policy enhancements, resulting in a morestreamlined and effective operational framework

Account Manager• Extracted valuable insights into client business goals, brand identity, and target audience, contributing to a 15% increase in client satisfaction• Worked with inhouse designers to implement a site that perfectly reflects the client's brand• Conducted daily meetings with C-level executives and owners, fostering clear communication channels and facilitating the swift implementation of updates and new features• Executed database updates and daily routine maintenance on client accounts, ensuring optimalperformance and reliabilityTechnical Support• Clearly and intuitively explain technical concepts and solutions to non-technical users• Communicated with various third-party providers for integration (Doordash, Clover, Square POS, etc) • Diagnosed and resolved issues with FP Printers, POS connections, Google Maps API, and GoDaddy,resulting in a 20% decrease in system downtime• Facilitated the setup of payment gateways (Stripe, Authorize.net, Firstdata, etc)

Customer Support• Monitored and addressed inquiries via social media, live chat, and email, achieving a 20% improvement in customer satisfaction• Efficiently managed online returns, exchanges, and refunds, reducing resolution time by 30%• Assisted customers with product knowledge and company values• Provided customers with product knowledge and upheld company values, contributing to a 15% increase in customer loyalty.Internal Technical Support• Innovated a hybrid role to enhance office productivity, resulting in a 20% improvement in overalloperational efficiency• Provided efficient office IT support (printer issues, software setup, hardware replacement), reducingdowntime by 20%• Managed administrative accounts for Gmail, Adobe, Dropbox, Asana, Gorgias and Shopify• Implemented a comprehensive database for company assets, leading to a 30% reduction in assetmanagement errors• Successfully managed and formatted laptops for new hires, accelerating their onboarding process

- Managed multiple forms of engagement, including email, chat, and occasionally phone- Suggested product ideas/features that better served our subscribers- Demonstrated a passion to connect and build rapport with a variety of customers and their changing needs- Took accountability to solve issues from beginning to end- Negotiated with customers for the best possible mutual benefit - Increased store profitability by acquiring and managing small business accounts

• Led a team of 6+ employees providing instructions and support for day-shift operations• Achieved recognition among the top 5 stores in Canada for sales and quotas, showcasing a strategic approach to sales and operational excellence• Managed scheduling, planning, and forecasting, contributing to a 20% increase in operational efficiency• Assumed a leadership role to maximize efficiency and foster a positive work environment, leading to improved team morale and increased productivity• Worked directly with customers to resolve issues, demonstrating strong interpersonal skills and enhancing customer satisfaction• Proved the ability to problem-solve and think creatively, leading to the suggestion and implementation of new ideas that positively impacted operational processes and customer experience